The contact centre industry faces a revolving door of attrition, driven by factors from stress to inadequate pay. However, a new wave of empowerment and flexibility in the sector is showing promise. Dive in to see how a fresh approach is changing the landscape, bringing benefits for both employees and clients.

How yoummday helped an international airline to build a fully flexible and scalable outsourced customer service solution to quickly respond to spikes in call volumes.

In this Episode of CX Passport, our Chief Growth Officer Claas van Delden talks about how customers & employees experience transformation in the BPO sector. You will learn how yoummday connects talents directly with clients through our tech platform. Which allows our clients to save costs and offer better compensation to talents and lower prices to clients.

Klaus Harisch, co-founder of yoummday, participated in a panel discussion to examine the topic of the potential regulation of platform work in the EU. He shared his insights on striking a balance between preserving the freedom and flexibility of platform workers while also upholding minimum wage standards.

In a post-pandemic world, the need for resilient customer service models is paramount. Traditional approaches falter under pressure, as recent crises revealed. Here's how yoummday's innovative, geographically-independent model ensures businesses remain agile and adaptive in unpredictable times.

Recent controversy surrounding the treatment of content moderation teams in Bolivia heightens the need for a new approach to outsourcing, one that is more human-centric and empowers agents, without exploiting them.

yoummday’s decentralised approach to outsourcing is a gamechanger for brands and offers a host of benefits over and above a traditional call centre.

ESG standards are a crucial health metric for every brand, here’s how outsourcing with yoummday will help you reach your ESG objectives.

Global CX influencers Peter Ryan and Mark Hillary invited yoummday’s Chief Growth Officer, Claas van Delden, to discuss the recent acquisition of Prague-based BPO ICON Communication Centres and what it means for the growth of yoummday beyond Germany.