Our Mission
At yoummday, we believe that first-class customer service is essential for the success of any business. However, traditional contact centres are often inflexible, expensive, and not customer-oriented enough.
That's why we decided to revolutionise the contact centre industry with our intelligent technology. Our platform allows companies to manage their contact centers flexibly and cost-effectively, while delivering high-quality customer service.
Work different
We believe that happy agents deliver the best customer service. That's why we offer our talents a flexible work arrangement and fair pay, for an unprecedented work/life balance. When our talents are happy, our clients' customers are happy. We're committed to providing them with the best possible working conditions because we believe that this is the key to delivering unparalleled CX.
Our Values
Courage
We are brave. We're not afraid to be different. We're not afraid to challenge the status quo. And we're not afraid to make a difference.
Authenticity
When people feel like they can be themselves, they are more likely to be open and honest. This allows us to build better relationships with our clients and their customers.
Sustainability
We only pursue goals that are socially, ecologically, and economically sustainable.
Our History
2015
IDEA
Klaus Harisch and his sons Pablo and Lion conceived the idea of founding yoummday.
2016
FOUNDATION
Development of the platform, acquisition of the first projects and talents.
2017
GROWTH
yoummday acquires its first customer and opens an office in Sofia, Bulgaria.
2018/19
CLIENT BASE
Other high profile brands such as Telefonica and E.ON are added to yoummday’s client portfolio.
2020
SCALING
The Halle (Saale) site is opened.
> 100 employees.
2021
EXPANSION
The Munich location is expanded.
> 200 employees.
2022/ 23
INTERNATIONAL
Received €30 million investment. ICON, a Prague-based call centre, is acquired. The Berlin office is opened.
~ 400 employees
yoummday in Numbers
- 2016
Founded in Munich
- 70+
Clients from startups to DAX
- 90+ Mio
Million minutes of phone calls
- ~ 400
Own Employees
- 30+
Languages spoken
- 32.000+
Pizza slices eaten
5 European locations
Our Daymakers
At yoummday, we understand that our team is at the heart of our success. What started as a vision by the founders, Klaus Harisch and his sons Pablo and Lion in 2016, has blossomed thanks to the collective actions of our extraordinary team. Today, we are a family of ~ 400 exceptional employees across five strategic European locations.
Our Managing Directors
Klaus Harisch
CEO
Pablo Harisch
CBO
Benjamin Tüzen
COO
Frank Moser
CFO
Claas van Delden
CGO
Klaus Harisch
CEO
Pablo Harisch
CBO
Benjamin Tüzen
COO
Frank Moser
CFO
Claas van Delden
CGO
Klaus Harisch
CEO
Pablo Harisch
CBO
Benjamin Tüzen
COO
Frank Moser
CFO
Claas van Delden
CGO
Our Management
Desislava Doncheva
Managing Director Sofia
Jiri Kratochvil
Managing Director Prague
Verena Funke
VP Sales
Jörg Hoffman
VP Legal & Corp. Governance
Christian Konrad
VP People & Culture
Florian Neumeier
VP Product & Technology
Hannah Holzki
VP Talent Marketplace
Desislava Doncheva
Managing Director Sofia
Jiri Kratochvil
Managing Director Prague
Verena Funke
VP Sales
Jörg Hoffman
VP Legal & Corp. Governance
Christian Konrad
VP People & Culture
Florian Neumeier
VP Product & Technology
Hannah Holzki
VP Talent Marketplace
Desislava Doncheva
Managing Director Sofia
Jiri Kratochvil
Managing Director Prague
Verena Funke
VP Sales
Jörg Hoffman
VP Legal & Corp. Governance
Christian Konrad
VP People & Culture
Florian Neumeier
VP Product & Technology
Hannah Holzki
VP Talent Marketplace
Our Advisory Board
Florian Heinemann is the Founding Partner at Project A Ventures, overseeing critical areas such as marketing, CRM, and business intelligence.
Prior to this role he was Managing Director at Rocket Internet, where he played instrumental roles in pivotal ventures such as Zalando, Global Fashion Group and Spark Networks.
Jim Freeman held various key positions, such as Chief Business & Product Officer at Zalando and Vice President at Amazon. Since 2022, he has been a member of the Board of Directors for the Innovation and Audit Committee at SoftwareOne Holding AG, while also serving as a Senior Advisor at the investment firm, Permira.
Florian Tappeiner is a long-term digital investor. As Managing Partner of Armira Growth he targets fast-growing companies in Europe that are actively driving technological change and challenging the traditional value chain in their sector. Armira Growth supports founders to build leading tech and tech-enabled companies.
Elaine O'Toole is a seasoned tech luminary currently serving as the Senior VP of VistaPrint. With over two decades of leadership experience, she has held pivotal roles at industry giants, including Amazon and Sage. Elaine brings invaluable expertise in driving global growth and spearheading international expansion initiatives.
Achim Berg has held significant leadership roles in the technology sector, including serving as Chairman of the Management Board at Microsoft Germany and as a Board Member at Deutsche Telekom. He is also a former President of Bitkom and has been an Operating Partner at General Atlantic. Currently, he supports the Viessmann Group as an Operating Partner in expanding its entrepreneurial ecosystem.
Florian Heinemann is the Founding Partner at Project A Ventures, overseeing critical areas such as marketing, CRM, and business intelligence.
Prior to this role he was Managing Director at Rocket Internet, where he played instrumental roles in pivotal ventures such as Zalando, Global Fashion Group and Spark Networks.
Jim Freeman held various key positions, such as Chief Business & Product Officer at Zalando and Vice President at Amazon. Since 2022, he has been a member of the Board of Directors for the Innovation and Audit Committee at SoftwareOne Holding AG, while also serving as a Senior Advisor at the investment firm, Permira.
Florian Tappeiner is a long-term digital investor. As Managing Partner of Armira Growth he targets fast-growing companies in Europe that are actively driving technological change and challenging the traditional value chain in their sector. Armira Growth supports founders to build leading tech and tech-enabled companies.
Elaine O'Toole is a seasoned tech luminary currently serving as the Senior VP of VistaPrint. With over two decades of leadership experience, she has held pivotal roles at industry giants, including Amazon and Sage. Elaine brings invaluable expertise in driving global growth and spearheading international expansion initiatives.
Achim Berg has held significant leadership roles in the technology sector, including serving as Chairman of the Management Board at Microsoft Germany and as a Board Member at Deutsche Telekom. He is also a former President of Bitkom and has been an Operating Partner at General Atlantic. Currently, he supports the Viessmann Group as an Operating Partner in expanding its entrepreneurial ecosystem.
Florian Heinemann is the Founding Partner at Project A Ventures, overseeing critical areas such as marketing, CRM, and business intelligence.
Prior to this role he was Managing Director at Rocket Internet, where he played instrumental roles in pivotal ventures such as Zalando, Global Fashion Group and Spark Networks.
Jim Freeman held various key positions, such as Chief Business & Product Officer at Zalando and Vice President at Amazon. Since 2022, he has been a member of the Board of Directors for the Innovation and Audit Committee at SoftwareOne Holding AG, while also serving as a Senior Advisor at the investment firm, Permira.
Florian Tappeiner is a long-term digital investor. As Managing Partner of Armira Growth he targets fast-growing companies in Europe that are actively driving technological change and challenging the traditional value chain in their sector. Armira Growth supports founders to build leading tech and tech-enabled companies.
Elaine O'Toole is a seasoned tech luminary currently serving as the Senior VP of VistaPrint. With over two decades of leadership experience, she has held pivotal roles at industry giants, including Amazon and Sage. Elaine brings invaluable expertise in driving global growth and spearheading international expansion initiatives.
Achim Berg has held significant leadership roles in the technology sector, including serving as Chairman of the Management Board at Microsoft Germany and as a Board Member at Deutsche Telekom. He is also a former President of Bitkom and has been an Operating Partner at General Atlantic. Currently, he supports the Viessmann Group as an Operating Partner in expanding its entrepreneurial ecosystem.