This Generation CX
Empowering Efficiency, Enhancing Experience
Driven by the symbiosis of advanced
technology and human expertise
From Human Experts to Full Automation
You flexibly choose the setup you need to elevate your CX
Artificial Agent
Automation Where It Adds the Most Value
Our artificial agents take care of routine tasks with speed and precision – maximizing efficiency at scale. When interactions become more complex, our human experts step in seamlessly to deliver the empathy, expertise, and quality your customers expect.
Human Agent
Empowered People Deliver Better CX
Our flexible talent model attracts top-performing CX professionals by valuing the individual: Talents earn more than twice as much as in traditional call centers, work remotely, are equipped with the best AI tools and choose the projects they’re passionate about. The result? Happier agents, higher-quality conversations, and more satisfied end customers.
It’s your Choice.
Artificial. Human. Or Both.
The CX You Need, The Way You Want it
Choose from our offering
yoummday Technology
Software for CX
Our end-to-end software suite powers every part of the CX journey — from artificial agents and intelligent shift planning to automated language assessments and smart QA tools. Our technology enables efficient, high-quality customer interactions at every step.
yoummday Outsourcing
Full-Service CX
As your trusted CX partner, we deliver seamless outsourcing. Our experienced operations team manages the entire process – from designing your setup to recruiting top agents – all powered by our intelligent platform. You get speed, quality, and scalability, all in one place.
yoummday for BPOs
Digital BPO Backbone
We empower BPOs to scale smarter. With access to our global talent pool and cutting-edge technology, your internal operations gain the flexibility, efficiency, and agility needed to meet today’s CX demands. Think of us as your invisible accelerator – built to boost your delivery without replacing what works.
Don’t Compromise. Optimize. With yoummday.
More Value, Lower Cost – That’s our Standard.
Optimize. With yoummday.
Everest Group names yoummday a ‘Star Performer’ in its CXM Services PEAK Matrix Assessment
yoummday was assessed among 34 leading CXM service providers in EMEA and conferred the title of ‘Star Performer’ which is for providers who has demonstrated the most improvement year-on-year over time.
Results that Speak for Themselves
We work with leading clients from multiple industries. DACH, UK & Worldwide.
Solving Hiring Challenges in Sales – How yoummday Empowered a Startup to Scale Smart
1
myexit team member is all it takes to manage the entire project
90%
appointment setting conversion rate
2
hours from posting the project to interviewing the first agent
5
agents recruited in a single day
Boosting Sales Performance and Customer Experience with AI Assist
100%
GDPR-compliant, in-house data processing in Germany
20%
higher conversion rate for agents using AI Assist
43%
higher customer NPS within three months of using AI Assist
57%
boost in Agent NPS with AI Assist
Effective management of peak demand – delivering results with 50% budget savings
90
agents, proficient in 17 languages, onboarded in just 5 days
30,000
hotels contacted within the 20-day timeframe
53 %
of the budget used — proving the cost-efficiency of our service
0
fixed costs, 100% pay-per-contact
Scaling Multilingual Sales Teams Globally – Faster, Smarter, More Efficient
110%
of targets reached — outperforming the second supplier’s 47%
60%
cost reduction while delivering excellent value for money
100
agents projected by year-end
Scaling Customer Service in Hours – With Maximum Flexibility and Cost Efficiency
42
days from contract signing to live CX operations
#1
across all KPIs among the client’s CX suppliers
92%
quality rating based on client criteria
66
NPS agent satisfaction score
Case Study: Scaling E-Commerce Customer Support During Black Week
How yoummday as customer service outsourcing partner helped a leading online food retailer to effectively deal with customer support spikes such as Black Week and reduce hourly rates for customer service by 50%.
50%
lower hourly rates compared to competition
30%
of inquiries are processed within 10 minutes achieved
85%
project’s customer satisfaction (CSAT)
83
Talent Net Promoter Score (NPS) in the project
yoummday manages customer enquiries, deliveries, returns and product advice for e-commerce companies across email, chat and other agreed channels. Trained teams work directly in your existing systems and can scale capacity up or down as demand changes. Our E-Commerce client list includes renown brands such as Flaconi, Verivox, Blackstone and others.
Looking for a customer service outsourcing partner for your e-commerce business? yoummday can take responsibility for your ongoing customer support while providing additional flexible capacity during seasonal peaks. Flexible billing models can be agreed based on tickets, events, productive minutes or hours, depending on your requirements without the need to increase fixed costs per seat.
Explore our E-Commerce Customer Service Outsourcing services
Unlocking Global Growth – Harnessing Expert Sales Strategies For Seamless Expansion
20%
Higher acquisition rates compared to other BPO suppliers
2x
faster workforce ramp-up than traditional BPO suppliers
1
month from project kick-off to full deployment
Unlocking Success – Surpassing Competitors with Outbound Sales Excellence
50%
conversion rate achieved in customers telco business
70%
conversion rate achieved in customers technology business
20%
reduction in customer churn versus other call center providers
Faster Hiring, Lower Costs, and Seamless CX – How AI & Freelance Talent Boosted Inbound Call Operations
20
interviews conducted in just one week
2
weeks from kick-off to project launch with yoummday
1
full-time employee is all it takes to manage the project
42%
cost reduction compared to previous solutions
Launching an Outsourced Support Team in Just 72 Hours
22%
higher conversion rates on outbound calls
20%
month-over-month increase in call handling volume
55%
improvement in cost efficiency over previous in-house operations
72
hours to fully launch an outsourced support team
24/7 Inbound Customer Care – Meeting Customer Demand Anytime
88%
quality score across expertise, soft skills, and service KPIs
40%
Reduction in average handling times (AHT)
100%
scale-up in 48 hours — enabled by agent incentives
89
NPS from talents on the client project
Real Businesses. Real Results.
The most efficient way to turn customer interaction into human loyalty
Thomas Pannhorst
VP Partner Excellence
“The combination of AI technology and human expertise from yoummday is very convincing. They impress us with excellent customer orientation.”
Alexander Karst
Head of Customer Servicing Operations Lufthansa Group
“Whether it’s peak season or last-minute shifts, yoummday delivers. Their ability to ramp up fast – without sacrificing quality – is unmatched in the industry!”
Ralf Hoffmeister
CEO at Cho-Time
“Our partnership with yoummday sets the standard for how a modern, top-tier BPO should operate – combining advanced technology, scalability, and access to the right talent to stay ahead in a fast-changing industry.”
Christian Maar
CEO at 11880 Solutions AG
“Partnering with yoummday allows us to offer high-quality service without compromising efficiency. Their technology and remote workforce help us deliver more value to our customers.”
Oliver Dippel
Head of Customer Service and Sales at Telefónica
“yoummday is more than just a service provider – they’re a strategic partner. Their ability to align technology with operational excellence makes them essential to the future of our CX.”
