Full-Service Outsourcing
Your Go-to Partner for Customer Support and Sales
Your customers deserve someone great on the other end. We make sure they get them.
Services we help you run
Customer support and care
Helping customers quickly and effectively across voice, email and chat.
B2B and B2C sales
Finding new customers and turning interest into revenue.
Peak demand surges
Adding agents quickly when volumes spike, and scaling back when they drop.
Retention and winback
Reducing churn and re-engaging customers at risk of leaving.
Technical support
Resolving technical issues and helping users get back on track.
Partner acquisition
Identifying, winning and onboarding new channel partners and providers.
FIXED-SITE OUTSOURCING VS. YOUMMDAY
Better for your customers,
better for the people serving them
Deliver the contracted service.
Create “you made my day” moments
SolutionFixed-location call centers with employed agents, staffed by whoever lives nearby.
A global marketplace of remote agents across 70+ countries, managed end-to-end by yoummday
Agent motivationLower pay, on-site, work handed down.
Agents work remotely, choose their own projects and can earn up to 2× more
OutcomesDelivery aimed at meeting the contracted minimum.
Outperform benchmarks for quality, sales, and efficiency
PricingFixed cost plus overhead, idle time included.
Zero idle minutes billed, cost tied to productive time and results
Decentralized Global Talentpool
Agents ready to work in every time zone
onboarded, verified talents
countries
languages
Industry expertise
Talents with real sector experience
Share of our talent pool with hands-on experience in each industry, so agents speak your customers’ language from day one.
Every channel, every language
Meet customers where they are
Choose your service model
Fully Managed Service
Everything needed to launch and operate your support or sales team
People, planning and performance taken care of
Delivery backed by agreed SLAs and outcomes
Enabled Service
Launch on our platform and talent network
Stay in control with integrated tools
Scale seamlessly as your needs evolve
yoummday for BPOs
Deliver under your own brand
Global multilingual talent access
Expand through our technology and infrastructure
Compare at a glance
What’s included in each model
What’s included in each yoummday service model: Fully Managed, Enabled and yoummday for BPOs.
| Fully Managed Serviceyoummday operates | Enabled ServiceYou operate | yoummday for BPOsYour BPO | |
|---|---|---|---|
| Platform & tooling access | |||
| Talent sourcing & recruiting | |||
| Shift planning & forecasting | |||
| Quality assurance | |||
| Talent steering (TTL) | |||
| Operations run by yoummday | |||
| Employer of Record | |||
| SLA & outcome guarantee | |||
| Accountability sits with | yoummday | You | You |
“Accountability” = who owns day-to-day delivery and the service-level outcome to your end customers. Final scope per model is confirmed during onboarding.
CX AI toolset
AI built for the agent, not to replace them
We develop and provide our own AI tools to every agent working on your project, taking repetitive manual tasks off their plate so they can spend more time on high-quality customer interactions.
AI-Assist
Live next-best-action and knowledge provided mid-call, so new agents perform like experts in week one.
-5-10%
handling time
FluuentAI
Automated C1/C2 language verification and accent coaching, so every one of 35+ languages is proven, not claimed.
35+
languages verified
SmartReplies
Mail and chat answers pre-written in your tone of voice, so the agent edits and sends instead of typing from zero.
30%
AHT reduction
AutoQA
100% of interactions scored automatically, with coaching nudges to the agent, not a 2% manual sample.
100%
conversations reviewed
Ready to create “you made my day” moments for your customers?
Request your quote
Standard projects go live as fast as in 14 days
Share your volumes, channels and goals and we’ll recommend the best option for you.
PROOF, NOT PROMISES
Case studies from live operations
Solving Hiring Challenges in Sales – How yoummday Empowered a Startup to Scale Smart
1
myexit team member is all it takes to manage the entire project
90%
appointment setting conversion rate
2
hours from posting the project to interviewing the first agent
5
agents recruited in a single day
Boosting Sales Performance and Customer Experience with AI Assist
100%
GDPR-compliant, in-house data processing in Germany
20%
higher conversion rate for agents using AI Assist
43%
higher customer NPS within three months of using AI Assist
57%
boost in Agent NPS with AI Assist
Effective management of peak demand – delivering results with 50% budget savings
90
agents, proficient in 17 languages, onboarded in just 5 days
30,000
hotels contacted within the 20-day timeframe
53 %
of the budget used — proving the cost-efficiency of our service
0
fixed costs, 100% pay-per-contact
Scaling Multilingual Sales Teams Globally – Faster, Smarter, More Efficient
110%
of targets reached — outperforming the second supplier’s 47%
60%
cost reduction while delivering excellent value for money
100
agents projected by year-end
Scaling Customer Service in Hours – With Maximum Flexibility and Cost Efficiency
42
days from contract signing to live CX operations
#1
across all KPIs among the client’s CX suppliers
92%
quality rating based on client criteria
66
NPS agent satisfaction score
Agile CX for eCommerce – Scalable, Flexible, Ready When Needed
50%
lower hourly rates compared to traditional providers
30%
of inquiries are processed within 10 minutes
85%
customer satisfaction (CSAT)
83
Talent Net Promoter Score (NPS)
Unlocking Global Growth – Harnessing Expert Sales Strategies For Seamless Expansion
20%
Higher acquisition rates compared to other BPO suppliers
2x
faster workforce ramp-up than traditional BPO suppliers
1
month from project kick-off to full deployment
Unlocking Success – Surpassing Competitors with Outbound Sales Excellence
50%
conversion rate achieved in customers telco business
70%
conversion rate achieved in customers technology business
20%
reduction in customer churn versus other call center providers
Faster Hiring, Lower Costs, and Seamless CX – How AI & Freelance Talent Boosted Inbound Call Operations
20
interviews conducted in just one week
2
weeks from kick-off to project launch with yoummday
1
full-time employee is all it takes to manage the project
42%
cost reduction compared to previous solutions
Launching an Outsourced Support Team in Just 72 Hours
22%
higher conversion rates on outbound calls
20%
month-over-month increase in call handling volume
55%
improvement in cost efficiency over previous in-house operations
72
hours to fully launch an outsourced support team
24/7 Inbound Customer Care – Meeting Customer Demand Anytime
88%
quality score across expertise, soft skills, and service KPIs
40%
Reduction in average handling times (AHT)
100%
scale-up in 48 hours — enabled by agent incentives
89
NPS from talents on the client project