CX outsourcing · United Kingdom
Customer support and sales outsourcing
for UK businesses
Scale your team up or down. Keep people in charge, with AI behind them.
Vetted agents, CX technology and operations expertise for the UK and Europe. Run by yoummday or your own managers.
People in charge.
Of every customer interaction.
Vetted agents
CX technology
Operations
One connected delivery model.
Trusted by clients worldwide
27,000+
vetted freelance agents
35+
languages
70+
countries in the Talent pool
150+
clients worldwide
Start with the work you need done
Services we help you run
Outsource customer service, contact centre work or sales. Choose the skills, channels and languages your operation needs.
Customer service outsourcing
Resolve customer enquiries across phone, email, chat, social media and back-office work. Add the service capacity and project-specific skills your customers need.
Relevant for
Customer care, technical support and growing enquiry volumes.
Contact centre outsourcing
Build the calling capacity, service hours and quality management your operation needs. Scope inbound support, demand peaks or an extension to your existing team.
Relevant for
Voice-led support, peak handling and extended coverage.
Sales outsourcing
Support lead generation, qualification, outbound sales and up- or cross-selling. Give sales Talents real-time guidance and track the outcomes of their work.
Relevant for
Sales capacity, new opportunities and revenue from existing customers.
International project results
Results from customer operations
Published customer projects show how the model works in practice. Each result below belongs to its own project.
Case study · Travel customer
90 agents. 17 languages.
Live in 5 days.
An international travel technology customer needed to contact hotels across markets at short notice. yoummday onboarded 90 agents proficient in 17 languages in five days.
Case study · eCommerce support
Peak demand.
High satisfaction.
German-language support across email and chat for an eCommerce customer. Published project result: 85% customer satisfaction (CSAT).
Read the service casecustomers
Illustrative demand profile
Case study · Travel marketplace
110% of sales target attainment.
A travel marketplace expanded sales activity with project-matched, multilingual agents and reached 110% sales target attainment.
Read the sales casetarget
Multilingual sales team
Illustrative trajectory · project result: 110%
International case studies, not UK-specific customer claims. Historical project results are not guaranteed outcomes for a new engagement.
Choose who runs the operation
Who should run your operation?
The key decision is who should manage day-to-day delivery and hold the service-level agreement (SLA).
Managed Service
We run your operation.
yoummday manages the operation end-to-end — bringing together Talent sourcing, workforce management, performance management and quality assurance.
Vetted freelance agents
| Daily operations | yoummday |
| SLA ownership | yoummday |
| Your focus | Strategy & business goals |
Enabled Service · Self service
You run the team. We provide the people and platform.
Your team retains operational control, using yoummday’s platform and Talent acquisition, with support from a dedicated Customer Success Manager.
Vetted freelance agents
| Daily operations | Your team |
| SLA ownership | Your business |
| yoummday’s role | Platform, Talents and support |
UK market focus · International delivery
Global talent, matched to your customers
For businesses in the United Kingdom, the starting point is the operation you need: service hours, languages, channels and delivery responsibilities. The Talent network is global.
Your customer markets. A global Talent pool.
Match agents to the languages and skills your operation needs. Agree delivery locations, service hours and data-access requirements before launch.
Your service window.
Define opening hours in UK time, out-of-hours requirements and escalation cover. 24/7 support is available; the right coverage is scoped to your operation.
Your next market.
Access a network covering 35+ languages as your needs expand beyond English. Talents are selected for the skills and language requirements of the project.
Your changing demand.
Adjust team size up to 80% in five hours. Remote sourcing and workforce planning support planned peaks and changes in customer demand.
Technology with a clear role
AI built for the agent, not to replace them
The human leads the customer interaction. yoummday’s proprietary tools support the work around it — during conversations, when drafting replies and when reviewing quality.
AI Assist · During the call
Real-time conversation guidance supports the Talent while they speak with the customer.
The person runs the conversation.
SmartReplies · Before send
AI drafts responses to written enquiries. The Talent reviews, adapts and sends them.
Every reply gets final human approval.
AutoQA · Quality review
AI reviews customer calls and flags moments worth coaching, including empathy, tone and script adherence.
People use the evidence to coach performance.
Trust is part of the operating model
Remote delivery with defined controls
A distributed team needs verifiable people, controlled access and transparent performance. These are part of the delivery model, not an afterthought.
Verify the people.
A 20-point Talent onboarding process includes a personal video call to verify identity, documents, skills and the workspace.
Control the access.
Device-compliance checks cover patch levels, operating systems and virus definitions. Platform access is blocked when devices are non-compliant.
Make delivery visible.
Daily reporting provides SLA transparency. Performance can be tracked through CSAT, NPS, first-contact resolution and sales conversion.
Discuss certification scope, project data flows and delivery locations against your procurement requirements before launch. Discuss your scope →
Before you shortlist
Your questions, answered
What does yoummday offer businesses in the UK?
yoummday provides customer support and sales outsourcing for UK businesses through a hybrid delivery model: vetted freelance Talents, proprietary CX technology and in-house operations expertise. Services can include customer care, technical support, contact centre capacity, lead generation and outbound sales, depending on the agreed scope.
Are all agents based in the UK?
No UK-only location commitment is made on this page. yoummday’s global pool includes 27,000+ vetted freelance agents based in 70+ countries. Discuss project-specific location, language and access requirements before selecting the delivery setup.
Can we retain our own operations team?
Yes. With Enabled Service, your team retains operational control and holds the SLA, supported by yoummday’s platform, Talent acquisition and a dedicated Customer Success Manager. With Managed Service, yoummday runs the operation end-to-end and holds the SLA.
Can we discuss peak cover or extended hours rather than a full replacement?
Yes. Peak handling and 24/7 support are part of the service offering. The starting point is the work you need covered: channels, hours, forecast demand and the handover between your team and the outsourced operation. The delivery setup is agreed for that scope.
Can one engagement support the UK and other European markets?
yoummday’s Talent network covers 35+ languages and supports businesses across the UK and Europe. Discuss the markets, languages, channels and service windows required for your project so that Talents and the operating model can be matched to the work.
How quickly can a project launch?
Standard projects can go live in up to 14 days. Launch planning should account for the agreed scope, systems, training and readiness. The five-day multilingual ramp-up featured above is a published project result, not a general launch guarantee.
How is the service priced?
yoummday uses performance-based pricing with transparent reporting: costs tied to results, tracked via CSAT, NPS, first-contact resolution and sales conversion. Actual rates and commercial terms are quoted for each client; this page does not publish price ranges or minimum commitments.
Does the AI handle customers instead of human agents?
No. Human Talents stay in charge of customer interactions. AI Assist provides real-time guidance, SmartReplies drafts written responses for final human approval, and AutoQA reviews calls to support quality management and coaching.
Let’s define the right setup
Let’s build your customer operation
Tell us about your volumes, channels, service hours and goals. We’ll discuss the delivery model and scope for your business.
Prefer email? [email protected]