Healthcare
In the ever-evolving landscape of healthcare, the pursuit of enhancing operations and patient care remains ongoing. Healthcare providers frequently face challenges such as optimising their workforce, reducing costs, and ensuring proactive communication. At yoummday, we are dedicated to converting these challenges into avenues for improvement and growth.
Workforce Optimisation
Medical staff get bogged down by administrative or routine tasks instead of concentrating on more complex and critical aspects of patient care.
yoummday deploys freelance talents, AI-powered virtual assistants and chatbots to handle routine tasks such as appointment scheduling, prescription refills, and other basic patient queries to empower healthcare professionals to work at their highest skill levels.
Reduce Operational Costs
As healthcare providers seek to optimise services and allocate resources efficiently, the balance between cost reduction and patient satisfaction becomes pivotal.
By leveraging a flexible pool of skilled yoummday talents, healthcare providers can optimise resource allocation during peak call volumes or specific operational hours, eliminating the need for extensive in-house teams and infrastructure and training overheads.
Consistent and Proactive Communication
Maintaining consistent and proactive communication with patients is pivotal for fostering trust and enhancing patient experiences. However, healthcare providers frequently grapple with meeting communication demands across diverse touchpoints.
yoummday offers a dedicated solution by providing specialised agents who excel in communication and are adept at managing various communication channels, including phone, email, and online chat - ensuring that patients receive timely responses, accurate information, and personalised attention.
Services
Medical Billing and Coding
To ensure accurate and timely claim submissions and reduce billing errors. Claims management processing, follow-up on denials, and handling interactions with insurance companies, freeing up healthcare staff to focus more on patient care.
Medical Transcription
Converting dictated patient records, notes, and other audio recordings into written text for patient care, legal compliance, and insurance claims, enabling healthcare providers to maintain accurate and up-to-date patient records without overburdening in-house administrative staff.
Appointment Scheduling and Patient Support
Omnichannel support for appointment bookings, cancellations, rescheduling, and addressing patient inquiries to provide timely and efficient appointment management while also offering a higher level of customer service.
