Learn how our clients, The Quality Group and 1-2-3.tv, effectively manage sudden and planned spikes in customer service with the help of yoummday. Discover their strategies and success stories in this insightful webinar. Don't miss out!

The yoummday platform offers customer service agents (talents) flexibility, allowing them to work from home, choose their hours, and select the brands they support. This flexibility, combined with a comprehensive 100-day onboarding plan, ongoing support, and a modular AI framework, results in happier, better-trained agents who deliver superior customer experiences.

A major risk to contact centers is service disruption from power outages, storms, or transport strikes. The yoummday cloud-based platform mitigates this by enabling agents to work from home, ensuring continuity and flexibility. This approach reduces physical location dependency, allows efficient scaling, and provides access to diverse, skilled talent with AI support.

"Follow the sun" customer service uses global time zones for 24/7 support, traditionally relying on multiple international call centers. The yoummday platform simplifies this by managing all talents on one platform, enabling flexible shift scheduling and AI support, eliminating the need for complex handoffs and multiple centers. This approach allows for seamless service coverage with local talents working non-traditional hours.

Customer service and sales share key skills like company knowledge and communication. Yoummday offers both inbound and outbound sales services, utilizing a skilled talent pool to create effective sales strategies, including lead generation and closing deals.

The yoummday webinar on July 31st will explore using (AI) technology to manage Black Friday customer service spikes, featuring insights from Senior Customer Solution Manager Sandeep Johal. Attendees can register and submit specific questions to ensure their concerns are addressed during the discussion.

The peak summer travel season creates high demand for customer service staff in European travel companies, posing challenges in staffing and flexibility for traditional contact centers. The yoummday platform offers a flexible, home-based solution, quickly augmenting teams to meet demand without the constraints of office space and location.

As e-commerce volumes skyrocket during Black Friday and Christmas, businesses face the dual challenge of scaling their operations while maintaining or enhancing customer service quality. This white paper explores strategic customer experience (CX) outsourcing as a vital solution to these challenges.

Germany's new law stops landlords from charging tenants for unused TV services, affecting over 13 million people. Cable providers must quickly secure individual contracts, a challenge for traditional BPOs. Yoummday's flexible, AI-supported platform can rapidly train and mobilize a remote workforce, efficiently managing customer transitions and scaling down as needed.