The post argues against traditional customer service metrics like AHT and FCR, advocating instead for measures tied to customer experience and business outcomes. It suggests a shift towards outcome-based pricing models, exemplified by yoummday, which focuses on delivering excellent customer service aligned with strategic objectives.

The blog discusses how data annotation transforms chatbots into dynamic communication tools, bridging the gap in conversational AI. It covers techniques, applications, best practices, and future trends, emphasizing data annotation's crucial role in AI development.

As e-commerce platforms navigate DAC7 compliance, clear communication is vital. This post explores DAC7 from a CX perspective, focusing on effective communication strategies and the benefits of outsourcing compliance tasks to partners like yoummday, who offer expertise and cultural alignment for streamlined efforts.

In this blog post, we'll explore how Customer Experience (CX) teams can play a pivotal role in transitioning from mere compliance to fostering customer trust under the DSA.

In response to the EU's Digital Services Act (DSA) and the growing need for enhanced user protection online, businesses are grappling with new compliance demands. yoummday offers tailored solutions, leveraging a global workforce and cultural expertise, to help CX professionals align with the DSA's mandates while maintaining exceptional user experiences, ensuring compliance without compromising quality or agility.

The EU's Digital Services Act (DSA) is reshaping online regulations, demanding businesses ensure compliance while delivering excellent customer experiences. yoummdaу offers tailored solutions and expertise to help businesses navigate DSA compliance while providing exceptional customer experiences.

Podcast: In the afternoon episode, Startup Insider speaks with Pablo Harisch, Co-Founder and CBO of yoummday, about the £30 million growth financing into their marketplace for freelance customer service talents. 

Podcast: In the lunchtime episode, Startup Insider speaks with Pablo Harisch, Co-Founder of yoummday, about the acquisition of the in-house call center ICON Communication Centres. 

Our team participated in the CCW conference in Berlin, a major event in European customer service, where we discussed key industry topics like scalability, cross-border expansion challenges, and AI integration.