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Agility Is Essential For Recruitment In A Recovering Travel Industry

In this blog post, the focus is on the travel industry's need for agility in overcoming recruitment challenges posed by time-consuming diplomas. The author suggests solutions like creating flexible customer service teams and tapping into skilled individuals through platforms like yoummday.

29 February 2024
Article
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How Does Response Time Influence The Customer Experience?

In this blog post, the focus is on customer service response times, particularly in email channels where a four-hour response is considered acceptable. Setting and surpassing First Reply Time (FRT) targets is emphasized for maintaining customer satisfaction and trust.

22 February 2024
Article
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Press Release: yoummday Surpasses All Competitors in Vodafone Ziggo’s Inaugural Sales Challenge

yoummday, the AI-powered customer experience platform, outperformed competitors in Vodafone Ziggo's 'Sales Challenge 2024,' securing the highest customer acquisitions and earning praise for its innovative approach.

26 February 2024
Article
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The Answer To The Recruitment Issues In Energy Companies

In this blog post, the challenges faced by utility and energy companies in hiring customer service teams are explored. The yoummday platform is presented as a solution, offering access to experienced representatives working from home, addressing staffing needs without complex outsourcing contracts.

14 February 2024
Article
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The Travel Industry Needs A Flexible Solution For Customer Experience

In this blog post, we explore how the travel industry, facing staffing shortages and heightened demand, can overcome customer service challenges through the yoummday platform.

7 February 2024
Article

Launching An Outsourced Support Team In Just 72 Hours

How yoummday helped Express Group to align a peak in customer demand with recruiting and managing CX agents.

6 February 2024
Case Studies

Webinar: Scaling Success: A Case Study on Amann Girrbach's Growth Strategy

Watch this power-packed webinar with Amann Girrbach about the strategies they used to help them penetrate new markets in 2023. Take away proven insights to grow your brand in 2024 as Peter Ryan of Ryan Strategic Advisory talks with transformation leader, Karsten Eichenhofer.

29 January 2024
Video

How Companies Can Immediately Boost ESG Credentials By Thinking Carefully About Their CX or BPO Partner

The blog emphasises the growing significance of ESG in the customer experience and BPO relationship, highlighting its impact on customer preferences, employee attraction, investor decisions, and regulatory compliance, emphasising that companies must prioritise ESG considerations when selecting partners to ensure long-term success and sustainability.

31 January 2024
Article

How Can AI Be Used To Improve The Customer Experience?

The blog post underscores the focus on leveraging AI to optimize the efficiency of customer service agents. Emphasizing that yoummday's "AI Assist" is not a future promise but a current production system, the post highlights its immediate benefits for agents and its role in ensuring a superior customer experience.

25 January 2024
Article