In this blog post, we explore how the travel industry's complex customer service needs are being transformed by Generative AI, enabling more responsive, 24/7 support and enhancing the overall customer experience. As travel companies recover from the pandemic, the focus has shifted to innovation and meeting customer expectations through improved service, targeted marketing, and seamless, omnichannel interactions.

AI is revolutionizing eCommerce by enhancing customer experience (CX) through personalized shopping, better inventory management, and optimized marketing. Most notably, AI improves customer service with chatbots and digital assistants, offering faster, more accurate support, boosting satisfaction, and increasing brand loyalty.

In this blog post, we discuss how automating data annotation with large language models (LLMs) is transforming machine learning by cutting costs, accelerating the process, and enhancing accuracy, reducing the need for manual annotation.

Managing peak periods in eCommerce is challenging with traditional methods like overtime or temporary staff often proving inadequate. Yoummday addresses this by combining advanced planning, a flexible talent pool, and AI-driven processes to ensure businesses can efficiently handle busy seasons while maintaining high-quality customer service.

In this case study, you will learn how yoummday uses AI to support its agents in their day-to-day work and easily boost their performance.

Learn from Sunny Johal, Senior Customer Solution Manager, how to manage planned and sudden spikes in customer service demand effectively.

This article highlights common issues with business process outsourcing (BPO) partners, such as inflexible contracts, location challenges, outdated technology, high turnover, and lack of client focus. It suggests trying platform-based services like yoummday for a flexible, low-risk alternative, allowing companies to test new solutions alongside their existing BPO.

In Europe, minimum wages generally range from €12 to €13 per hour, but this time-based model often doesn't reflect actual productivity. Since the COVID-19 pandemic, remote work has shown the benefits of output-based management. Platforms like yoummday pay talents based on completed tasks rather than hours worked, promoting efficiency and potentially higher earnings.

Variable pricing, common in services like Uber and bar happy hours, is rare in workplaces. Yoummday offers a flexible model where customer service agents work from home, choose their hours, and receive varying pay rates based on demand. This approach enables dynamic call volume management and bonuses during busy periods, unlike traditional contact centers.