In the online travel industry, customer satisfaction is often overshadowed by hefty marketing budgets. This article advocates for shifting this focus, emphasizing the importance of improved customer service for achieving long-term success.

With skyrocketing energy prices and heightened customer dissatisfaction, a recent McKinsey Report identified three major obstacles to change and proposed three viable approaches to bring about meaningful transformations.

Customer service giants merge more and more, which impacts the BPO industry, and we think this also has implications for the customer experience. Are larger companies able to deliver high quality, personalised service?

In today's competitive business landscape, delivering exceptional customer experience (CX) is paramount. Watch our EMEA All Access webinar as we delve into key strategies that can revolutionise approaches to CX outsourcing.

Business interruption insurance, a popular fallback for companies, has proven to be inadequate in most cases (think global pandemic). This blog post highlights how McKinsey and Deloitte, in their respective studies, are promoting a broader resilience agenda.

The contact centre industry faces a revolving door of attrition, driven by factors from stress to inadequate pay. However, a new wave of empowerment and flexibility in the sector is showing promise. Dive in to see how a fresh approach is changing the landscape, bringing benefits for both employees and clients.

How yoummday helped an international airline to build a fully flexible and scalable outsourced customer service solution to quickly respond to spikes in call volumes.

In this Episode of CX Passport, our Chief Growth Officer Claas van Delden talks about how customers & employees experience transformation in the BPO sector. You will learn how yoummday connects talents directly with clients through our tech platform. Which allows our clients to save costs and offer better compensation to talents and lower prices to clients.

Klaus Harisch, co-founder of yoummday, participated in a panel discussion to examine the topic of the potential regulation of platform work in the EU. He shared his insights on striking a balance between preserving the freedom and flexibility of platform workers while also upholding minimum wage standards.

In a post-pandemic world, the need for resilient customer service models is paramount. Traditional approaches falter under pressure, as recent crises revealed. Here's how yoummday's innovative, geographically-independent model ensures businesses remain agile and adaptive in unpredictable times.

Recent controversy surrounding the treatment of content moderation teams in Bolivia heightens the need for a new approach to outsourcing, one that is more human-centric and empowers agents, without exploiting them.

ESG standards are a crucial health metric for every brand, here’s how outsourcing with yoummday will help you reach your ESG objectives.

yoummday’s decentralised approach to outsourcing is a gamechanger for brands and offers a host of benefits over and above a traditional call centre.

Global CX influencers Peter Ryan and Mark Hillary invited yoummday’s Chief Growth Officer, Claas van Delden, to discuss the recent acquisition of Prague-based BPO ICON Communication Centres and what it means for the growth of yoummday beyond Germany.