Watch this power-packed webinar with Amann Girrbach about the strategies they used to help them penetrate new markets in 2023. Take away proven insights to grow your brand in 2024 as Peter Ryan of Ryan Strategic Advisory talks with transformation leader, Karsten Eichenhofer.

The blog emphasises the growing significance of ESG in the customer experience and BPO relationship, highlighting its impact on customer preferences, employee attraction, investor decisions, and regulatory compliance, emphasising that companies must prioritise ESG considerations when selecting partners to ensure long-term success and sustainability.

The blog post underscores the focus on leveraging AI to optimize the efficiency of customer service agents. Emphasizing that yoummday's "AI Assist" is not a future promise but a current production system, the post highlights its immediate benefits for agents and its role in ensuring a superior customer experience.

In the evolving landscape of liberalized energy markets, utility companies are grappling with heightened customer expectations. The yoummday platform provides a superior solution by offering experienced and flexible customer service representatives, addressing recruitment challenges and ensuring swift resolution in a competitive environment where meeting customer demands is crucial.

The travel industry grapples with ongoing challenges, such as weather disruptions and staff shortages. Proactive customer interaction is crucial during crises, and yoummday's flexible customer service solution provides a remote pool of trained experts to efficiently handle increased demand, offering a timely and effective response compared to traditional contact centers.

In this blog post, we explore the challenges of expanding customer service across diverse European markets. The yoummday approach offers a flexible and efficient solution, allowing businesses to connect with customers in their native language without the need for traditional multilingual hubs.

Despite 2023 government interventions, energy bills, especially in the UK, remain high. As we approach winter 2023, the blog delves into proactive strategies for energy utilities, highlighting solutions such as addressing meter concerns, providing energy-saving advice, and offering flexible payment plans. The article emphasizes the significance of educational outreach and adaptive workforce solutions, urging a departure from traditional contact center models to align with the preferences of modern customer advisers.

Get ahead of the wave in 2024! booking.com's latest predictions based on a study of 27,000 travelers are out, and they paint a vivid picture of the travel resurgence we're about to witness. From business travel bouncing back to exceeding 2019 levels to a surge in spontaneous, AI-guided adventures, the numbers are astonishing! But amid this, a crucial question arises: Are travel companies equipped to handle this bookings surge effectively?

This article notes the sustained e-commerce growth in Q2 2023, approaching the pandemic peak. Deloitte predicts a 10.3% to 12.8% increase in US holiday e-commerce sales for 2023. To manage the surge, flexibility in logistics and customer service, particularly through platforms like yoummday, is emphasized.