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Are You Measuring Your Contact Center Performance Or What Really Matters For Your Business?
26 April 2024
The post argues against traditional customer service metrics like AHT and FCR, advocating instead for measures tied to customer experience and business outcomes. It suggests a shift towards outcome-based pricing models, exemplified by yoummday, which focuses on delivering excellent customer service aligned with strategic objectives.
Precision Labeling for AI Success: The Data Annotation Advantage
18 April 2024
The blog discusses how data annotation transforms chatbots into dynamic communication tools, bridging the gap in conversational AI. It covers techniques, applications, best practices, and future trends, emphasizing data annotation's crucial role in AI development.
Protecting Users in the Digital Age: CX Strategies Under the EU's Digital Services Act
16 April 2024
In response to the EU's Digital Services Act (DSA) and the growing need for enhanced user protection online, businesses are grappling with new compliance demands. yoummday offers tailored solutions, leveraging a global workforce and cultural expertise, to help CX professionals align with the DSA's mandates while maintaining exceptional user experiences, ensuring compliance without compromising quality or agility.
Are You Measuring Your Contact Center Performance Or What Really Matters For Your Business?
26 April 2024
The post argues against traditional customer service metrics like AHT and FCR, advocating instead for measures tied to customer experience and business outcomes. It suggests a shift towards outcome-based pricing models, exemplified by yoummday, which focuses on delivering excellent customer service aligned with strategic objectives.
Precision Labeling for AI Success: The Data Annotation Advantage
18 April 2024
The blog discusses how data annotation transforms chatbots into dynamic communication tools, bridging the gap in conversational AI. It covers techniques, applications, best practices, and future trends, emphasizing data annotation's crucial role in AI development.
Protecting Users in the Digital Age: CX Strategies Under the EU's Digital Services Act
16 April 2024
In response to the EU's Digital Services Act (DSA) and the growing need for enhanced user protection online, businesses are grappling with new compliance demands. yoummday offers tailored solutions, leveraging a global workforce and cultural expertise, to help CX professionals align with the DSA's mandates while maintaining exceptional user experiences, ensuring compliance without compromising quality or agility.
Are You Measuring Your Contact Center Performance Or What Really Matters For Your Business?
26 April 2024
The post argues against traditional customer service metrics like AHT and FCR, advocating instead for measures tied to customer experience and business outcomes. It suggests a shift towards outcome-based pricing models, exemplified by yoummday, which focuses on delivering excellent customer service aligned with strategic objectives.
Precision Labeling for AI Success: The Data Annotation Advantage
18 April 2024
The blog discusses how data annotation transforms chatbots into dynamic communication tools, bridging the gap in conversational AI. It covers techniques, applications, best practices, and future trends, emphasizing data annotation's crucial role in AI development.
Protecting Users in the Digital Age: CX Strategies Under the EU's Digital Services Act
16 April 2024
In response to the EU's Digital Services Act (DSA) and the growing need for enhanced user protection online, businesses are grappling with new compliance demands. yoummday offers tailored solutions, leveraging a global workforce and cultural expertise, to help CX professionals align with the DSA's mandates while maintaining exceptional user experiences, ensuring compliance without compromising quality or agility.
AllArticleCase StudiesEventPodcastVideo
Is Traditional BPO Dead Or Just Evolving?
In this interview, our Head of Marketing, Chris Hague, explains how yoummday differs from the classic gig approach with our platform-based approach to CX. Mark Hillary called Chris after reading an article Chris published asking if the traditional BPO model - contact centre and customer service employees - is dead.
younite CX 2023
On Thursday the 28th, yoummday's first younite CX event took place in Munich! In our discussions and panels on the topic 'Embracing the Human Touch in an AI-Powered World: Building Meaningful Connections' we shared insights into the future of customer experience, and it became an interactive and dynamic event – just as we had hoped.
Yoummday: Elevating Beyond Gig CX with Enhanced Quality, Assurance, and Expertise
The blog post explores the evolution of customer service delivery in the context of freelance work, comparing the "Gig CX" model to yoummday's approach.
How CX Platforms Are Creating The Agent Of The Future
This article delves into the issues facing contact centers such as attrition, outdated tech, ineffective leadership, limited career growth, and vague company culture. It also offers a vision for a more flexible, tech-driven, and fulfilling career path, highlighting the value of skilled 'talents' and global specialization.
Online Travel Companies Need To Reform Their Approach To CX
In the online travel industry, customer satisfaction is often overshadowed by hefty marketing budgets. This article advocates for shifting this focus, emphasizing the importance of improved customer service for achieving long-term success.
Innovator or Giant: Why Bigger Isn't Better in the BPO World
Customer service giants merge more and more, which impacts the BPO industry, and we think this also has implications for the customer experience. Are larger companies able to deliver high quality, personalised service?
Webinar: How to Build Your Ideal Sales or Support Team in <40 Days
In today's competitive business landscape, delivering exceptional customer experience (CX) is paramount. Watch our EMEA All Access webinar as we delve into key strategies that can revolutionise approaches to CX outsourcing.
Is Your Business Seizing The Moment To Build Resiliency?
Business interruption insurance, a popular fallback for companies, has proven to be inadequate in most cases (think global pandemic). This blog post highlights how McKinsey and Deloitte, in their respective studies, are promoting a broader resilience agenda.
