Full-Service CX Outsourcing

Your CX Edge: Don’t Settle. Upgrade.

The Perfect Blend of Technology and Human Touch.

yoummday unites the best agents, advanced AI, and operational excellence to deliver full-service CX that delights customers, cuts costs, and scales with your ambition.

The CX you Need, the Way you Want it.

You Choose: 

Technology Add-ons

AI Performance Tools

SmartReplies | AI Assist | Language Proficienty FluuentAI | Customer Insights | AutoQA

Hear More. Know Sooner. Act Faster: Voice of the Customer

yoummday’s Voice of the Customer AI tool uses advanced conversation analysis to decode customer intent, trends, and sentiment — in real time. The fully customizable glossary adapts to your brand, product, and CX goals.

Insights are surfaced within hours, not days, empowering you to make faster, smarter decisions — from product improvements to service enhancements and proactive issue resolution.

60%

Better demand predictions


3x

Faster identification of customer pain points and emerging trends

yoummday's voice of the customer AI tool

AI-Powered Call Monitoring: AutoQA

AutoQA uses real-time AI to automatically review 100% of customer calls — flagging key moments and surfacing only the most coachable interactions. Pre-set filters detect behaviors like empathy, tone, and script adherence, helping team leads focus where it matters most.

The yoummday platform also tracks learning progress over time, so you can coach smarter, faster, and at scale — without manual review.

50%

Reduced overhead costs of team leads


10+ Points

Improvement in NPS

yoummday's AutoQA

Speed Up Response Times. Level Up Quality: SmartReplies

yoummday’s SmartReplies accelerates written CX with AI-powered message suggestions, reducing workload while improving tone, speed, and accuracy.
It also includes grammar, fluency, and sentiment tuning, supports over 30 languages (with more in progress), and fully anonymizes customer data for compliance and peace of mind.

30-50%

Reduced handling time for written work types


10+ Points

Increased NPS

yoummday's AI-powered SmartReplies

Real-Time Agent Coaching Elevating Every Call:
AI Assist

AI Assist empowers agents during live calls with real-time guidance — boosting compliance, speeding up onboarding, and helping agents close more effectively.

It also integrates gamification and sales tracking while connecting to the yoummday learning journey platform for ongoing agent development.

>10%

Average NPS increase with AI Assist


>50%

Happier, more confident agents

yoummday's AI-Assist

Language Testing that Elevates CX: FluuentAI 

FluuentAI automatically evaluates agents’ language proficiency with a fast, multi-stage test tailored to your project needs.

Our AI analyzes pronunciation, grammar, fluency, and words per minute to deliver a standardized fluency score — ensuring agents are matched to the right roles from the start.

50%

Cost reductions


>5%

Increased talent quality via standardized processes

yoummday's FluentAI

Success in Various Industries

Your Choice

Retail and eCommerce

Revolutionizing Retail support with scalable, personalized solutions.

Boost loyalty and craft a seamless customer journey through exceptional CX solutions

Energy and Utilities

Revolutionizing Utility support with scalable, personalized solutions.

Optimize operations and elevate customer satisfaction through smarter, more efficient support

Travel, Mobility, and Hospitality

Revolutionizing Travel support with scalable, personalized solutions.

Handle demand peaks with ease while delivering consistent, quality service at every step of the journey

Telecomunications

Revolutionizing Telecom support with scalable, personalized solutions.

Unleash the full potential of your customer base by strengthening customer retention and acquisition

Results that Speak for Themselves

We work with leading clients from multiple industries​

Launching an Outsourced Support Team in Just 72 Hours

22%

higher conversion rates on outbound calls


20%

month-over-month increase in call handling volume


55%

improvement in cost efficiency over previous in-house operations


72

hours to fully launch an outsourced support team

24/7 Inbound Customer Care – Meeting Customer Demand Anytime

24/7 customer care with yoummday

88%

quality score across expertise, soft skills, and service KPIs


40%

Reduction in average handling times (AHT)


100%

scale-up in 48 hours — enabled by agent incentives


89

NPS from talents on the client project

Solving Hiring Challenges in Sales – How yoummday Empowered a Startup to Scale Smart

yoummday's happy customer myexit

1

myexit team member is all it takes to manage the entire project


90%

appointment setting conversion rate


2

hours from posting the project to interviewing the first agent


5

agents recruited in a single day

Boosting Sales Performance and Customer Experience with AI Assist


AI tools helping your cx

100%

GDPR-compliant, in-house data processing in Germany


20%

higher conversion rate for agents using AI Assist


43%

higher customer NPS within three months of using AI Assist


57%

boost in Agent NPS with AI Assist

Effective management of peak demand – delivering results with 50% budget savings

helping with spikes in the travel industry

90

agents, proficient in 17 languages, onboarded in just 5 days


30,000

hotels contacted within the 20-day timeframe


53 %

of the budget used — proving the cost-efficiency of our service


0

fixed costs, 100% pay-per-contact

Scaling Multilingual Sales Teams Globally – Faster, Smarter, More Efficient

exceeding sales targets with yoummday

110%

of targets reached — outperforming the second supplier’s 47%


60%

cost reduction while delivering excellent value for money


100

agents projected by year-end

Scaling Customer Service in Hours – With Maximum Flexibility and Cost Efficiency

42

days from contract signing to live CX operations


#1

across all KPIs among the client’s CX suppliers


92%

quality rating based on client criteria


66

NPS agent satisfaction score

Agile CX for eCommerce – Scalable, Flexible, Ready When Needed

mastering peak seasons like black friday with yoummday

50%

lower hourly rates compared to traditional providers


30%

of inquiries are processed within 10 minutes


85%

customer satisfaction (CSAT)


83

Talent Net Promoter Score (NPS)

Unlocking Global Growth – Harnessing Expert Sales Strategies For Seamless Expansion

supporting global growth with a better cx

20%

Higher acquisition rates compared to other BPO suppliers


2x

faster workforce ramp-up than traditional BPO suppliers


1

month from project kick-off to full deployment


Unlocking Success – Surpassing Competitors with Outbound Sales Excellence

50%

conversion rate achieved in customers telco business


70%

conversion rate achieved in customers technology business


20%

reduction in customer churn versus other call center providers

Faster Hiring, Lower Costs, and Seamless CX – How AI & Freelance Talent Boosted Inbound Call Operations

transforming inbound project staffing with yoummday

20

interviews conducted in just one week


2

weeks from kick-off to project launch with yoummday


1

full-time employee is all it takes to manage the project


42%

cost reduction compared to previous solutions