yoummday unites the best agents, advanced AI, and operational excellence to deliver full-service CX that delights customers, cuts costs, and scales with your ambition.
The CX you Need, the Way you Want it.
You Choose:
Agent Capacity
Artificial Agent
Automation Where It Adds the Most Value
Our artificial agents take care of routine tasks with speed and precision – maximizing efficiency at scale. When interactions become more complex, our human experts step in seamlessly to deliver the empathy, expertise, and quality your customers expect.
Experience how our AI Agent holds natural, dynamic conversations – endlessly patient, smart, and built to resolve fast.
Human Agents
Empowered People Deliver Better CX
Our Agent Pool
High-performing CX teams, ready to launch when you are.
Flexible by design – scale up or down, fast
Pay only for productive time – no idle cost
Deep CX expertise across 25+ industries
Industry-leading agent satisfaction, proven by NPS
60+
Countries
20.000+
Vetted Agents
37%
Bachelor Degree or Higher
72
Customer NPS Score
~30%
Higher Agent Retention
35+
Languages
Why our Agents Perform Better
At yoummday, we’ve reimagined the way CX agents work. Our model is built on respect, flexibility, and performance. Agents work from home, set their own schedules, choose their projects, and – most importantly – earn significantly more than in conventional call centers.
Combined with AI and cutting-edge technology, this creates an environment where people are more focused, more motivated, and genuinely committed to delivering great experiences. The result: our agents consistently outperform the industry, with an average NPS of over 60 – compared to -21 in traditional setups.
Our credo: “Happy agent, happy consumers.”
Project Operations
yoummday Operations Experts
Operational Excellence at Scale: Our experienced global operations team ensures seamless execution across the entire CX value chain – from training and workforce management to quality assurance. Enabled by technology and guided by deep process expertise, we deliver consistent quality and efficiency at scale.
Strategic CX Consulting: Our operations team includes former consultants from BCG, Bain, Deloitte, and Roland Berger. We support our clients with tailored CX consulting services – going beyond execution to act as a true strategic partner in designing and optimizing a future-proof CX setup tailored to their needs.
Tech Base
yoummday Platform
Our End-to-End CX Operating System:
1. Smart Agent Recruiting & Integrated QA:
Source, verify, and manage top CX talent from our global pool – all in one platform. Whether it’s lead generation, technical support, or customer care, you’ll instantly find the right-fit agents with built-in quality checks from day one.
Instant access to pre-vetted agents
Global sourcing
AI-powered matching
4-step agent verification process
Seamless project onboarding
2. Workforce Management & Operations:
Stay ahead of every shift, spike, and service challenge. The yoummday platform simplifies workforce and project operations in one integrated hub — from dynamic shift planning to live monitoring, performance tracking, with integrated communication tools that enable you to respond to unexpected peaks with instat push notifications. Easily manage teams and adapt in real-time with built-in tools and seamless API/CRM integration.
Smart, flexible shift planning that adjusts to your needs
Real-time performance dashboards and alerts
Respond to unexpected peaks with push notifications
Full integration with your CRM and operational stack
Quality management, telephony, and reporting all in one place
3. Reporting & Billing:
Transparent earnings. Seamless payments. Fully integrated. Our built-in reporting and billing tools give agents real-time visibility into their earnings while ensuring effortless, secure payments for clients. All transactions are processed directly within the platform — streamlining compliance, reducing admin effort, and creating a frictionless experience for everyone involved.
Real-time income dashboard for agent transparency
Automated in-platform payment processing
Secure and compliant global payouts
Technology Add-ons
AI Performance Tools
SmartReplies | AI Assist | Language Proficienty FluuentAI | Customer Insights | AutoQA
Speed Up Response Times. Level Up Quality: SmartReplies
yoummday’s SmartReplies accelerates written CX with AI-powered message suggestions, reducing workload while improving tone, speed, and accuracy. It also includes grammar, fluency, and sentiment tuning, supports over 30 languages (with more in progress), and fully anonymizes customer data for compliance and peace of mind.
30-50%
Reduced handling time for written work types
10+ Points
Increased NPS
Real-Time Agent Coaching Elevating Every Call: AI Assist
AI Assist empowers agents during live calls with real-time guidance — boosting compliance, speeding up onboarding, and helping agents close more effectively.
It also integrates gamification and sales tracking while connecting to the yoummday learning journey platform for ongoing agent development.
>10%
Average NPS increase with AI Assist
>50%
Happier, more confident agents
Language Testing that Elevates CX: FluuentAI
FluuentAI automatically evaluates agents’ language proficiency with a fast, multi-stage test tailored to your project needs.
Our AI analyzes pronunciation, grammar, fluency, and words per minute to deliver a standardized fluency score — ensuring agents are matched to the right roles from the start.
50%
Cost reductions
>5%
Increased talent quality via standardized processes
Hear More. Know Sooner. Act Faster: Voice of the Customer
yoummday’s Voice of the Customer AI tool uses advanced conversation analysis to decode customer intent, trends, and sentiment — in real time. The fully customizable glossary adapts to your brand, product, and CX goals.
Insights are surfaced within hours, not days, empowering you to make faster, smarter decisions — from product improvements to service enhancements and proactive issue resolution.
60%
Better demand predictions
3x
Faster identification of customer pain points and emerging trends
AI-Powered Call Monitoring: AutoQA
AutoQA uses real-time AI to automatically review 100% of customer calls — flagging key moments and surfacing only the most coachable interactions. Pre-set filters detect behaviors like empathy, tone, and script adherence, helping team leads focus where it matters most.
The yoummday platform also tracks learning progress over time, so you can coach smarter, faster, and at scale — without manual review.
50%
Reduced overhead costs of team leads
10+ Points
Improvement in NPS
Our Two Most Popular Offers
Your Choice
yoummday Managed Services
Our CX operations experts handle everything – from agent sourcing and onboarding to day-to-day management and performance optimization. Ideal if you want to scale fast with minimal internal effort.
yoummday Go (Self-Service)
Use our CX platform to build and run your own digital contact center – fully flexible, scalable, and tailored to your needs. You select agents from our vetted pool, set your workflows, and monitor quality — all in one place.