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Are You Measuring Your Contact Center Performance Or What Really Matters For Your Business?
26 April 2024
The post argues against traditional customer service metrics like AHT and FCR, advocating instead for measures tied to customer experience and business outcomes. It suggests a shift towards outcome-based pricing models, exemplified by yoummday, which focuses on delivering excellent customer service aligned with strategic objectives.
Precision Labeling for AI Success: The Data Annotation Advantage
18 April 2024
The blog discusses how data annotation transforms chatbots into dynamic communication tools, bridging the gap in conversational AI. It covers techniques, applications, best practices, and future trends, emphasizing data annotation's crucial role in AI development.
Protecting Users in the Digital Age: CX Strategies Under the EU's Digital Services Act
16 April 2024
In response to the EU's Digital Services Act (DSA) and the growing need for enhanced user protection online, businesses are grappling with new compliance demands. yoummday offers tailored solutions, leveraging a global workforce and cultural expertise, to help CX professionals align with the DSA's mandates while maintaining exceptional user experiences, ensuring compliance without compromising quality or agility.
Are You Measuring Your Contact Center Performance Or What Really Matters For Your Business?
26 April 2024
The post argues against traditional customer service metrics like AHT and FCR, advocating instead for measures tied to customer experience and business outcomes. It suggests a shift towards outcome-based pricing models, exemplified by yoummday, which focuses on delivering excellent customer service aligned with strategic objectives.
Precision Labeling for AI Success: The Data Annotation Advantage
18 April 2024
The blog discusses how data annotation transforms chatbots into dynamic communication tools, bridging the gap in conversational AI. It covers techniques, applications, best practices, and future trends, emphasizing data annotation's crucial role in AI development.
Protecting Users in the Digital Age: CX Strategies Under the EU's Digital Services Act
16 April 2024
In response to the EU's Digital Services Act (DSA) and the growing need for enhanced user protection online, businesses are grappling with new compliance demands. yoummday offers tailored solutions, leveraging a global workforce and cultural expertise, to help CX professionals align with the DSA's mandates while maintaining exceptional user experiences, ensuring compliance without compromising quality or agility.
Are You Measuring Your Contact Center Performance Or What Really Matters For Your Business?
26 April 2024
The post argues against traditional customer service metrics like AHT and FCR, advocating instead for measures tied to customer experience and business outcomes. It suggests a shift towards outcome-based pricing models, exemplified by yoummday, which focuses on delivering excellent customer service aligned with strategic objectives.
Precision Labeling for AI Success: The Data Annotation Advantage
18 April 2024
The blog discusses how data annotation transforms chatbots into dynamic communication tools, bridging the gap in conversational AI. It covers techniques, applications, best practices, and future trends, emphasizing data annotation's crucial role in AI development.
Protecting Users in the Digital Age: CX Strategies Under the EU's Digital Services Act
16 April 2024
In response to the EU's Digital Services Act (DSA) and the growing need for enhanced user protection online, businesses are grappling with new compliance demands. yoummday offers tailored solutions, leveraging a global workforce and cultural expertise, to help CX professionals align with the DSA's mandates while maintaining exceptional user experiences, ensuring compliance without compromising quality or agility.
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Business Agility Was The Most Common Discussion At CCW 2024 In Berlin
Our team participated in the CCW conference in Berlin, a major event in European customer service, where we discussed key industry topics like scalability, cross-border expansion challenges, and AI integration.
Failing At The Basics: Customers Are Leaving Utilities Because They Just Don’t Answer The Phone
The UK's deregulated energy market hasn't improved customer satisfaction, with the utilities sector ranking lowest in the Customer Satisfaction Index due to slow response times and bankruptcies. Urgent improvements are needed to retain customers and compete effectively.
The State of CX in Travel and Hospitality for 2024
The blog post discusses the evolving landscape of customer experience (CX) in the travel and hospitality industry for 2024, emphasizing its critical role in the sector's survival post-pandemic. It highlights challenges faced by businesses, such as distributed teams and omnichannel communications, and explores key trends shaping CX.
What Does A Modern CX Partner Look Like In The 2020s?
This blog explores the historical evolution of outsourcing and advocates for a modern approach in customer service, introducing yoummday's output-based pricing model with remote talents. The shift challenges traditional methods, emphasizing adaptability to contemporary business demands.
Agility Is Essential For Recruitment In A Recovering Travel Industry
As the travel industry experiences a post-Covid recovery and anticipates unprecedented growth, traditional recruitment methods are proving to be inadequate in meeting the escalating demand. With industry qualifications often requiring lengthy study periods, travel companies are facing a pressing need for skilled professionals.
How Does Response Time Influence The Customer Experience?
In this blog post, the focus is on customer service response times, particularly in email channels where a four-hour response is considered acceptable. Setting and surpassing First Reply Time (FRT) targets is emphasized for maintaining customer satisfaction and trust.
The Answer To The Recruitment Issues In Energy Companies
In this blog post, the challenges faced by utility and energy companies in hiring customer service teams are explored. The yoummday platform is presented as a solution, offering access to experienced representatives working from home, addressing staffing needs without complex outsourcing contracts.
The Travel Industry Needs A Flexible Solution For Customer Experience
In this blog post, we explore how the travel industry, facing staffing shortages and heightened demand, can overcome customer service challenges through the yoummday platform.
Launching An Outsourced Support Team In Just 72 Hours
How yoummday helped Express Group to align a peak in customer demand with recruiting and managing CX agents.
