Balancing work and private life – although it sounds simple and self-evident, it often presents a great challenge in everyday working life. Since a successful work-life balance is not only a question of one's own attitude - the external conditions must also be suitable in order to achieve a proper balance. Unfortunately, this is far too rare in the working world.

This week in the yoummday weekly exercise series, our new format with practical tips and tricks for your everyday work: Twisted sentences - a simple and entertaining exercise to get to know the languages you speak better!

Welcome to yoummday weekly – the new weekly format with practical tips and tricks for your everyday work. From now on, we will present you with a new exercise every Monday! We'll start with an absolute classic from the year 300 BC!

Overtime, business trips, working on weekends - working can be a real relationship killer. Especially if you and your partner have different working hours or different ideas about living and spending your free time together. And even with singles, the job often gets in the way of active dating. Here you can find out what you can do to reconcile your professional- and love-life!

Advent is the most contemplative time of the year? Not for customer service agents! Christmas shopping, special Christmas deals and gift returns get everyone's lines burning around the turn of the year. Here's how to keep you cool during this hot period and even profit from the busy times.

Christkind or Santa Claus, mulled wine or Glögg, Knecht Ruprecht or Rudolf, the Red-Nosed Reindeer: Christmas is celebrated in many parts of the world in very different ways - with their own traditions, customs and rituals or even on different days. But what do we actually know about Christmas in other countries and cultures? And what role does the Christian feast play in other religions? An entertaining overview of Christmas customs in different countries and regions.

Answering questions and solving problems is your profession – but difficulties or misunderstandings can’t always be fully avoided when dealing with customers. And this is no problem – as long as you know how to handle such situations and how to best communicate with your customers. With these 7 tips, you’ll be prepared for even the worst dilemmas.

According to psychologist Paul Watzlawick's communication model, gestures, facial expressions, and body posture are key factors in determining how we interact with each other and whether we regard our conversation partner as friendly. In telephone customer service, these core components of successful communication cannot be provided. However, there are helpful guidelines to establish a personal and solution-oriented conversation culture on the phone.

In order to optimize your communication in the long term, you can learn about what is important in telephone conversations with customers and how to react in case of misunderstandings.

Work-life balance is dead – at least that’s the claim of supporters of work-life blending, a trend on the job market which deems a strict separation of work and leisure outdated and not suitable for modern times. Is the removal of this boundary a logical development in the wake of New Work and home office? Or does it necessarily entail overworking, burn out and more health-related consequences? Here you’ll learn about what risks work-life blending poses – and how you can avoid them and still be flexible and work independently!