Call Center Costs in 2026
Call center costs with European providers typically run at 0.50 to 1.20 euros per talk minute, 2 to 8 euros per contact or 25 to 45 euros per agent hour, according to public price data (analysis of five provider and guide pages, as of 22 July 2026). The actual price depends on volume, languages, service hours and complexity, and more and more contracts tie compensation to the outcome: according to Deloitte, 67% of companies use outcome-based models.
