Team member for technical customer service in the telecommunications sector

Your opportunity: Are you ready to prove yourself in a dynamic and professional environment? We offer you the opportunity to become part of a virtual team specializing in technical customer service.

Your mission:

• Customer support: You are the first point of contact for customer concerns, which you handle to the fullest satisfaction.
• Consultation: You assist customers with their questions and wishes, identifying their needs.
• Sales opportunity: At the end of each conversation, you openly pose a cross-selling or upselling question.

Your superpowers:

• Flexibility: You plan 4-6 weeks in advance and reliably adhere to your scheduled times.
• Communication skills and empathy: You have experience dealing with difficult customers and in complaint management.
• Language skills: Excellent German language skills in both verbal and written communication, ideally basic knowledge of English or other foreign languages.
• Tech-savvy: Proficient use of computers and systems.
• Working hours: Willingness to work on weekends, holidays, and until 00:00.

Your benefits:

• High-quality training: We offer you a paid, monthly online initial training starting every two weeks in even calendar weeks.
• Flexible working hours: Availability of at least 20 hours per week, primarily in the afternoons and on weekends.
• Attractive compensation: An appealing compensation and commission model awaits you.
• Professional support: Intensive onboarding and close support after training.

Training details:

• Duration: One month, weekdays from 09:00 to 17:00 with a one-hour lunch break.

Are you convinced that you are perfect for this project? Then show us why you should be part of our team.

Apply now and start your adventure with Yoummday! We look forward to welcoming you to our team.