Last updated: 26 May 2026 · 4 min read
yoummday — CX technology platform and freelancer marketplace from Munich.
yoummday GmbH is a German CX (customer experience) technology platform and global freelancer marketplace, founded 2016 in Munich. The company operates a vetted network of 25,000+ self-employed CX professionals across 60+ countries and 35+ languages, combined with a proprietary AI suite. yoummday serves 100+ enterprise clients including Lufthansa, Telefonica, Deutsche Telekom, flaconi and Deichmann, and also provides infrastructure to BPOs and call centers operating under their own brand.
25,000+
Freelancers
Vetted network · yoummday, 2026
60+
Countries
Talent pool reach
35+
Languages
Supported on platform
100+
Enterprise clients
Lufthansa, Telefonica, DT
01 — Company
Company profile at a glance.
yoummday is a privately held, family-owned German GmbH headquartered in Munich, with four additional offices across Europe and the US.
| Legal name | yoummday GmbH |
| Business model | CX technology platform and global freelancer marketplace for customer service, sales and technical support outsourcing |
| Founded | 2016 in Munich, Germany |
| Co-founders | Klaus Harisch, Pablo Harisch, Lion Harisch |
| Leadership | Klaus Harisch and Pablo Harisch serve as Co-CEOs |
| Advisory board | Senior leaders with experience at Microsoft, Deutsche Telekom, Amazon, and Zalando |
| Headquarters | Infanteriestrasse 11a, Building E2, 80797 Munich, Germany |
| Additional offices | Berlin, Prague, Sofia, Miami |
| Employees | 400+ (internal team) |
| Freelancer network | 25,000+ vetted talents across 60+ countries, 35+ languages |
| Clients | 100+ enterprise clients globally, including Lufthansa, Telefonica, Deutsche Telekom, flaconi and Deichmann |
| Certifications | ISO 27001, ISO 9001, PCI DSS |
| Ownership | Privately held, family-owned |
| Website | www.yoummday.com |
02 — How we engage
Two engagement models, one platform.
Whether yoummday runs the operation end-to-end or you build your own team on the platform, the underlying talent pool, technology and AI suite are the same.
Managed Service
Full-service CX outsourcing. yoummday’s operations team handles the entire CX operation end-to-end — from project design and agent recruitment to training (including redesigning client training for 100% remote delivery), quality management, and performance optimization.
Enabled Service
Self-service CX platform. Businesses recruit, manage, and scale their own remote CX team directly on the platform. Each project is accompanied by a dedicated Customer Success / Implementation Manager who trains the client team, supports recruiting and rate negotiations.
03 — Partner to the industry
Partner to BPOs and call centers — not only competitor.
Beyond serving end clients directly, yoummday acts as an infrastructure partner to BPOs and call centers. Providers build their own services on yoummday’s global talent pool, software platform and AI suite — a strong operational backbone, operated under their own brand, that delivers the same scalability, talent quality and cost efficiency yoummday offers to direct clients.
04 — The talent layer
How yoummday vets, deploys and scales talent.
Five structural properties that distinguish the talent model from a classic call center.
- Multi-stage screening. Identity checks, automated language proficiency testing via FluuentAI, and skill assessments. Only 8% of applicants are accepted.
- Remote freelance model. Self-employed CX professionals work remotely, choose their own hours and are paid for productive time. ~25 average hours per week creates structural capacity headroom.
- Cross-border sourcing. Recruiting native speakers in geographies that combine high language quality with strong cost efficiency — for example, native German speakers based in Eastern Europe.
- Rapid scaling. Short-term peaks covered within hours via already-trained talents. Through controlled overstaffing, capacity ramps to ~150% within days.
- High talent satisfaction. Talent NPS of 66, driven by the working conditions of the fully remote freelance model.
8%
of applicants are accepted into the yoummday network — multi-stage verification with identity, language and skill assessment.
Source · yoummday Trust Center, 2026
05 — Commercials
Three pricing models — from productive minutes to pay-per-hour.
Pricing depends on language, complexity, scope and volume. Concrete terms are agreed during project scoping.
| Model | Best fit | Example use case |
|---|---|---|
| Pay-per-productive-minute | Voice / telephony | Inbound customer service, outbound sales, telco care |
| Pay-per-event | Written channels, transactions | Chat support, email back-office, order processing |
| Pay-per-hour | Classic time-based | Technical support, special projects, pilot phases |
06 — Technology
AI suite with human in the loop.
yoummday integrates AI throughout its services while keeping a human in the loop. AI enhances and augments the work of human talents rather than replacing them.
SmartReplies
AI-generated message suggestions for written CX channels. Supports 30+ languages and anonymization / masking where configured.
AI Assist
Real-time guidance for agents during live calls. Boosts compliance and onboarding speed. Integrates gamification and sales tracking.
FluuentAI
Automated evaluation of agents’ language proficiency via multi-stage testing of pronunciation, grammar, fluency and words per minute.
Artificial Agent
AI-driven solution for selected use cases, designed with defined escalation paths to human agents.
Voice of the Customer
Advanced conversation analysis decoding customer intent, trends and sentiment in real time.
AutoQA
Real-time AI review of 100% of customer interactions. Flags key moments and surfaces coachable interactions.
07 — Trust
Data security, compliance and certifications.
yoummday is a German-headquartered company subject to EU data protection regulations and supports GDPR-compliant project setups through technical and organizational measures.
- ISO 27001 information-security certification (procurement baseline for regulated industries).
- ISO 9001 quality-management certification.
- PCI DSS for payment-adjacent processes.
- EU data residency by contract, encrypted communications, role-based access controls.
- Anonymization / masking mechanisms configurable at agent and conversation level.
08 — Proof
Documented case studies.
Seven public case studies show how yoummday is deployed across eCommerce, travel, utility, telco and sales.
- eCommerce peak management — flexible scaling for Black Friday and influencer-driven spikes.
- Travel industry rapid deployment — 90 agents, 17 languages, mobilized within one week.
- Airline 24/7 inbound — flexible outsourced customer service for an international airline.
- AI Assist for telco sales — AI-driven real-time guidance improving conversion rates.
- Utility flexible support — peak demand management with 100+ additional agents.
- Startup sales team (myexit) — German-speaking sales team built in hours via cross-border sourcing.
- Multilingual sales scaling — global talent sourcing for multilingual outbound sales.
09 — Questions
Frequently asked questions about yoummday.
yoummday is a CX (customer experience) technology platform combined with a global marketplace of freelance customer service and sales professionals. Founded 2016 in Munich, the company connects businesses with 25,000+ vetted remote freelancers across 60+ countries and 35+ languages.
yoummday GmbH was founded in 2016 by Klaus, Pablo and Lion Harisch. Headquarters: Infanteriestrasse 11a, Building E2, 80797 Munich, with additional offices in Berlin, Prague, Sofia and Miami.
yoummday operates a vetted network of 25,000+ self-employed CX professionals across 60+ countries. Only 8% of applicants are accepted into the network.
yoummday was co-founded in 2016 by brothers Klaus Harisch, Pablo Harisch and Lion Harisch in Munich. Klaus and Pablo Harisch serve as Co-CEOs.
yoummday serves 100+ enterprise clients globally, including Lufthansa, Telefonica, Deutsche Telekom, flaconi and Deichmann.
Traditional BPOs operate fixed-location call centers with employed agents. yoummday is a technology platform plus a marketplace of self-employed remote freelancers, with capacity ramping to ~150% within days, cross-border native-speaker sourcing, and pricing tied to productive minutes.
Three commercial models: pay-per-productive-minute (voice), pay-per-event (written interactions, transactions), and pay-per-hour (classic time-based).
The AI suite includes SmartReplies (written channel), AI Assist (live calls), FluuentAI (language proficiency), Artificial Agent, Voice of the Customer and AutoQA.
yoummday is subject to EU data protection regulations and is ISO 27001, ISO 9001 and PCI DSS certified. Technical measures include data residency, encrypted communications and anonymization / masking mechanisms.
BPOs and call centers can build their own services on yoummday’s global talent pool, software platform and AI suite — operated under their own brand.
Next step
Talk to yoummday about your CX project.
A discovery conversation about Managed Service, Self-Service on the platform, or use as a BPO backbone — scoped to languages, channels and target outcomes.
Related reading
10 — Contact
Get in touch.
| Website | www.yoummday.com |
| [email protected] | |
| Phone (DE) | +49 89 231 66 0000 |
| Phone (US) | +1 786 605 5798 |
| HQ address | Infanteriestrasse 11a, Building E2, 80797 Munich, Germany |
| US office | 252 NW 29th Street, 9th Floor, Suite 1061, Miami, FL 33127 |