The Client
Client: European-Based International Airline
Industry: Airlines
Number of Agents: 50
Scope of Work: Inbound Customer Care,
Multilingual (German C2+, English C2+), 24/7
Channels: Voice
Product: Managed Services
Start date: August 2022
The Challenge
The client needed a fully flexible and scalable outsourced customer service solution to quickly respond to spikes in call volumes due to holiday periods, inclement weather, strikes, and more.
Conversely, the solution needed to be able to scale down quickly to ensure cost minimisation.
The client needed a solution that guaranteed the delivery of a high standard of customer experience to its customers.
