Facts & figures · September 2026
yoummday facts and figures
Current public facts about yoummday — company scale, enterprise delivery, Talent network, engagement models, technology, leadership, security and published project proof.
At a glance
27,000+
vetted freelance agents
70+
countries
35+
languages
150+
clients worldwide
yoummday — short for “you made my day” — is the go-to partner for outsourcing customer support and sales. Its hybrid delivery model combines a global freelance Talent pool, proprietary CX technology and an in-house operations team. Humans stay in charge of customer interactions; AI supports their performance and the operations around them.
01 · Company
Company profile at a glance
The current public company profile, aligned to yoummday’s 2026 B2B source of truth.
- Legal entity
- Yoummday GmbH
- Founded
- 2016 in Munich, Germany
- Founders
- Dr. Klaus Harisch and his sons Pablo and Lion Harisch
- Leadership
- Co-CEOs Dr. Klaus Harisch and Pablo Harisch; COO Ben Tützen; CFO Claas van Delden
- Ownership
- Family-owned since founding
- Employees
- 300+
- Operations experts
- 200+
- Talent pool
- 27,000+ vetted freelance agents in 70+ countries and 35+ languages
- Clients
- 150+ worldwide, from scale-ups to DAX-listed enterprises
- Offices
- Munich (HQ), Berlin, Halle (Saale), Prague, Sofia and Miami
- Certifications
- ISO 27001, ISO 9001, PCI DSS, EU data residency, full GDPR compliance
Founded in Munich in 2016
Dr. Klaus Harisch and his sons Pablo and Lion founded yoummday as a family-owned company.
02 · Enterprise scale
Built for enterprise-scale customer operations — not just flexible overflow
yoummday is not a small-project or overflow-only provider. Flexibility is an additional operational capability of the model, not its scale ceiling.
The scale narrative
Enterprise delivery first. Elasticity on top.
The operating model combines a global 27,000+ Talent pool, 200+ operations experts and proprietary CX technology. That architecture supports large ongoing programmes as well as short-term changes in demand.
Public enterprise references include Telefónica / O2, Lufthansa and Deutsche Telekom.
agents across 17 languages onboarded in 5 days
Published multilingual ramp-up proof.
scale-up within 48 hours
Published project result demonstrating rapid expansion.
target attainment in a published supplier benchmark
Against 47% for another supplier on the same project.
staffing reduction at a large German energy provider
Through AI-supported workforce planning.
03 · Engagement models
Managed Service or Enabled Service
Both models use the same Talent pool, technology and operational infrastructure. The difference is who runs the operation and who holds the SLA.
Managed Service
yoummday runs the operation end to end
yoummday manages day-to-day delivery and holds the service-level agreement.
- Talent Operations
- Workforce management
- Performance steering and QA
Enabled Service
Your team retains operational control
The client runs the operation and holds the SLA, supported by yoummday’s platform, Talent acquisition and a dedicated Customer Success Manager.
- Client-led operations
- yoummday Talent acquisition
- Platform + Customer Success
04 · Talent layer
How yoummday sources, verifies and scales Talent
The Talent model is global, remote and project-specific. It is designed for quality, enterprise capacity and genuine elasticity.
20-point verification
Personal verification covers identity, documents, skills and workspace before project deployment.
Project-specific fit
Language, skill, industry and channel experience are captured before matching.
Talents choose projects
Freelance Talents select the projects they want to work on, supporting engagement and brand fit.
Up to 80% team-size adjustment in 5 hours
Elastic capacity without tying delivery to a physical call-center site.
35+ languages
Delivered through a global Talent pool based in 70+ countries.
200+ operations experts
Recruiting, workforce management, performance target fulfilment and quality assurance.
05 · Commercials
Performance-based pricing with transparent reporting
Commercial terms are scoped to each client. The public differentiator is the principle: costs are tied to delivered results and tracked transparently.
Performance
Results, not seats alone
Projects can be managed against agreed KPIs such as CSAT, NPS, first-contact resolution and sales conversion.
Variable model
Capacity without facility cost
The remote-first model shifts fixed infrastructure toward variable productive capacity.
Commercial terms
Quoted per client
Public rates, fees, minimum volumes and contract terms are not published.
06 · Technology
AI tools that strengthen human performance
The human stays in charge of the customer interaction. AI supports the Talent during the interaction and improves work around it.
01
AI Assist
Real-time guidance during calls · up to +30% active sales
02
SmartReplies
AI-drafted written responses · 30–50% lower handling time · final human approval
03
FluuentAI
AI language assessment · up to 50% lower assessment cost
04
AutoQA
Automated quality review · 100% of customer calls reviewed
07 · Trust
Enterprise security and operational controls
Trust is decision content for enterprise outsourcing. Certifications are supported by concrete technical and operational safeguards.
ISO 27001
Information security.
ISO 9001
Quality management.
PCI DSS
Payment card data.
Privacy by design
EU data residency and full GDPR compliance
Additional mechanisms include a five-layer remote security framework, enforced device compliance, encrypted cloud telephony and final human approval on AI-drafted replies.
08 · Published proof
Published case studies show both scale and performance
These are project-specific published outcomes, not universal guarantees.
72h
to fully launch a support team
90
agents across 17 languages onboarded in 5 days
85%
CSAT in a published customer-care project
60%
cost reduction in a published project
Further published proof includes 22% higher outbound conversion, 20% churn reduction, 92% and 88% quality ratings, 40% lower average handling time and 30,000 hotels onboarded in 20 days.
09 · Leadership
The people leading yoummday
yoummday remains family-owned since founding and is led by two Co-CEOs together with its COO and CFO.
Co-CEO
Dr. Klaus Harisch
Co-CEO
Pablo Harisch
COO
Ben Tützen
CFO
Claas van Delden
10 · Questions
Frequently asked questions about yoummday
What is yoummday?
yoummday is the go-to partner for outsourcing customer support and sales. Its hybrid delivery model combines 27,000+ vetted freelance agents, proprietary CX technology and an in-house operations team.
Is yoummday only suitable for small or highly flexible projects?
No. yoummday supports enterprise-scale customer operations as well as flexible capacity requirements. It serves 150+ clients worldwide, from scale-ups to DAX-listed enterprises.
Can yoummday support large enterprise outsourcing programmes?
Yes. The delivery infrastructure combines 27,000+ vetted freelance agents, 200+ operations experts and proprietary CX technology and is designed for large ongoing customer-service and sales programmes as well as rapid changes in volume.
How large is the yoummday Talent pool?
27,000+ vetted freelance agents in 70+ countries and 35+ languages.
How does yoummday use AI?
AI supports human agents and the operations around them. The human remains in charge of the customer interaction.
What is the difference between Managed and Enabled Service?
In Managed Service, yoummday runs the operation and holds the SLA. In Enabled Service, the client retains operational control and the SLA.
Which security certifications does yoummday hold?
ISO 27001, ISO 9001 and PCI DSS, with EU data residency and full GDPR compliance.
Who founded and leads yoummday?
yoummday was founded by Dr. Klaus Harisch and his sons Pablo and Lion. Today Dr. Klaus Harisch and Pablo Harisch are Co-CEOs, supported by COO Ben Tützen and CFO Claas van Delden.
11 · Contact
Get in touch
Next step
Talk to yoummday about your CX operation
Discuss scope, languages, volumes, operating model, systems and target outcomes with the yoummday team.