Sales outsourcing · UK
Sales outsourcing.
Built around your targets.
Reach new prospects. Qualify leads. Grow existing accounts.
Outsource prospecting, appointment setting, upselling and cross-selling with project-matched agents, technology and operational support.
For UK businesses selling at home and across Europe.
Trusted by clients worldwide
27,000+
vetted freelance agents
35+
languages in the network
200+
operations experts
150+
clients worldwide
Company-wide capabilities, not the size of a dedicated UK sales team.
Start with the work you want to hand over
Where do you need
more sales capacity?
Choose a defined workstream or combine several. Your outsourced sales team should support the way your business sells — not force every lead through the same process.
New business
“Who should we speak to?”
Prospecting & lead generation
Build prospect lists, qualify contacts and hand over relevant leads. Define the target companies, contact roles and market before outreach begins.
The right contacts. A defined starting point.
Qualification & appointments
“What is the next useful step?”
Lead qualification & appointments
Understand need and fit, arrange sales appointments and agree follow-ups. Set the qualification criteria and the information your internal team needs.
A qualified next step. A useful handover.
Existing customers
“Where can we grow the account?”
Upselling & cross-selling
Develop the existing customer base through relevant additional offers and follow-ups. Give agents product context and clear boundaries for the conversation.
Existing relationships. New sales potential.
Agree the handover with your internal team. Sales strategy, offer decisions and closing responsibilities should be explicit, not assumed.
Published sales projects
Sales work.
Measured results.
Different assignments need different proof. These international projects show two ways to put a defined sales operation into practice.
Travel marketplace · Multilingual outbound sales
New markets.
Sales targets exceeded.
110%
of the project’s sales target achieved
The challenge
A travel marketplace needed to recruit new suppliers through outbound calls across several markets.
The response
Managed Service brought together agents selected for language, market knowledge and travel experience.
HR start-up · German-language appointment setting
Sales conversations.
Qualified next steps.
An appointment-setting team.
Selected for the client’s sales work
The challenge
An HR start-up needed experienced agents for telephone appointment setting without building a conventional in-house outbound team.
The response
The platform supported agent selection, telephony, workforce management, coaching and reporting.
International case studies, not UK-specific customer results. Historical project results are not guaranteed outcomes for a new engagement.
Choose your operating role
Your goals.
Clear responsibilities.
Both models connect people and technology. The decision is who runs the sales operation and holds the service-level agreement (SLA).
Managed Service
“Run the operation for us.”
yoummday manages day-to-day sales delivery.
- Day-to-day operation
- yoummday
- SLA ownership
- yoummday
- Talent acquisition & platform
- Provided by yoummday
- Ongoing support
- Operations support within the agreed scope
Enabled Service
“We’ll lead the team.”
Your team runs delivery using our Talents and platform.
- Day-to-day operation
- Your team
- SLA ownership
- Your business
- Talent acquisition & platform
- Provided by yoummday
- Ongoing support
- Dedicated Customer Success Manager
Enabled Service is a customer-led, self-service operating model. Your business keeps operational control; yoummday provides the platform and Talent acquisition, supported by a dedicated Customer Success Manager.
Human judgement. Connected tools.
People lead the conversation.
Technology supports them.
Keep the human in charge of your customer relationships. Select the technology and operational support that fit the agreed programme.
The agent owns the conversation.
Project matching
Prepare the right people.
Talents are selected for the project and choose the work they take on. Project-specific training builds product knowledge and the right approach to your customers.
AI Assist · During the conversation
Support the moment that matters.
AI Assist provides real-time conversation guidance while the human agent leads the call. The tool supports the conversation; it does not take it over.
AutoQA · Quality and coaching
Learn from the conversations.
AutoQA reviews calls, flags relevant moments and supports quality management. Coaching can focus on what happened in the interaction, not just on an activity count.
Make success specific
Define the result
before you scale.
Agree what counts as an accepted lead, appointment or sales outcome. Then connect reporting and coaching to that definition.
The brief
Define a useful sales appointment.
A booked slot alone does not tell your sales team whether a conversation is worth pursuing.
- Agreed target company and contact role
- Clear qualification and acceptance criteria
- A named internal owner for the next step
The handover
Give the next conversation context.
The receiving team should understand why the next step was agreed and what the prospect expects.
- Relevant need and fit recorded
- Timing, questions and objections noted
- Follow-up action and ownership agreed
Illustrative appointment-setting brief. Actual criteria and measures are agreed for the project.
Activity
Contact attempts, reachability and follow-up progress.
Quality
Qualification completeness and acceptance against the brief.
Outcome
Accepted leads, appointments or sales conversion — matched to the work.
UK requirements · International delivery
Build the brief
around your market.
The programme serves your business requirements; the Talent network is global. Agree the actual delivery setup rather than assuming UK-based agents.
Your target market
Define who you want to reach, the offer, the lead source and the outcome. UK-only outreach and wider international programmes need their own brief.
Your languages and service window
Set the working hours, languages and market experience the programme needs. The wider Talent network spans 35+ languages and 70+ countries.
Your systems and contact rules
Agree approved delivery locations, system access, data handling, contact permissions and suppression procedures before outreach begins.
Performance-based pricing.
Transparent reporting.
Costs are tied to results, with reporting that makes the work and sales conversion visible.
Start with the scope: the sales task, target market, languages, complexity, accepted output and operating model. Commercial terms are established for the individual engagement.
A practical route into delivery
From sales brief
to working team.
Start with a clear assignment. Build the people, systems and reporting around the sales work you need to get done.
Standard projects · up to
14
days to go live
Timing depends on scope, training, systems and approvals.
01
Agree the sales brief
Set the audience, tasks, languages, qualification criteria and success measures.
02
Select and prepare the team
Match Talents to your project and prepare product knowledge, messaging and handovers.
03
Connect the operation
Define responsibilities, systems, access, reporting and escalation routes.
04
Launch, review and improve
Review conversations and accepted results. Refine the approach and capacity against the agreed goals.
ISO 27001 · ISO 9001 · PCI DSS · EU data residency. Confirm certification scope, project data flows and delivery locations during procurement.
Before you decide
Questions about
sales outsourcing in the UK.
What does sales outsourcing include?
It means handing defined sales tasks to an external provider. With yoummday, the scope can include prospect list creation, lead qualification, appointment setting, follow-ups, upselling and cross-selling. The brief defines what is included and where work passes to your internal team.
Can we outsource only part of our sales process?
The offering is modular. Start with the specific work you need help with, such as qualification or appointment setting, and agree the handover to your team. Do not assume that strategy, offer decisions or closing are included unless the scope explicitly says so.
Are the sales agents based in the UK?
The Talent network is international, with vetted freelance agents based in 70+ countries. UK business requirements guide the programme; the actual languages, working hours, delivery locations and system-access requirements are agreed for the project.
What is the difference between Managed and Enabled Service?
With Managed Service, yoummday runs the operation and holds the service-level agreement. With Enabled Service, your team runs the operation and your business holds the SLA. yoummday provides the platform and Talent acquisition, supported by a dedicated Customer Success Manager.
Can the team work with our existing systems?
The yoummday platform can integrate with existing systems where preferred. Confirm the CRM, telephony, knowledge sources, required workflows and access setup while scoping the programme. Compatibility should be checked rather than assumed.
How is sales outsourcing priced?
yoummday uses performance-based pricing with transparent reporting. The commercial setup is agreed for the individual engagement. Begin with the tasks, target market, languages, complexity, accepted results and delivery model so the proposal reflects the work you need.
Does AI speak to our prospects instead of people?
People lead the sales conversation. AI Assist supports the agent with real-time guidance, while AutoQA supports quality review and coaching. The technology is there to help human agents, not replace them in the customer interaction.
What do you need for a first conversation?
Bring the sales task, target audience, markets and languages, current challenge and desired timing. Add what a useful lead, appointment or sales outcome means to your team, plus any system or delivery restrictions. A finished brief is not required.
Let’s define the right sales programme
Let’s build your
sales capacity.
Tell us which sales work needs more capacity and what a useful result looks like. We’ll discuss the scope, operating model and next steps.
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