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Customer Service Representative (m/f/d) for a leading telecommunications project

German, English
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Your new adventure at Yoummday: Are you ready to join us in an exciting project with a leading telecommunications provider? We are looking for enthusiastic and committed talents like you who want to shine in customer service for mobile, internet (DSL), and digital products (such as TV streaming services).

Your mission:

  • Customer Support: As the heart of our team, you handle calls and advise customers on all matters related to their products.
  • Sales Consultation: In addition to advising, you earn attractive commissions by recommending additional products.

What we expect from you:

  • Commitment: You work an average of over 20 hours per week and handle at least 125 calls.
  • Solution Orientation: You conclusively resolve customer issues in at least 80% of cases (Solution Rate ≥ 80%).
  • Professionalism: When dealing with escalated customers, you remain calm, friendly, and assertive.
  • Active Consultation: You proactively advise on additional products in 80% of all conversations.

Your prerequisites:

  • Location: You live and work within the EU.
  • Availability: Mondays and on 2-3 additional days during peak hours, with occasional Saturday work.
  • Planning Reliability: You can reliably plan at least two weeks in advance.
  • Language Skills and Computer Abilities: You have excellent German skills (C2) and are proficient in using computers.
  • Technical Equipment: PC or laptop (operating system 8 or higher), USB headset, keyboard, mouse (all wired), two monitors, webcam.

Your benefits:

  • Attractive Compensation: An individual minute rate starting from 25 cents/minute plus commissions and bonuses.
  • Intensive Training: A paid, targeted 24-day initial training, followed by 5 days of accompanying telephony.
  • Individual Support: Personal coaching, team meetings, and feedback.
  • Further Development Opportunities: With reliable performance, we offer you additional options for income enhancement.

Are you convinced that you are the perfect talent for our project? Then show us why you should be part of our team.

Ready to start? Apply now at Yoummday and become part of a dynamic team that not only loves challenges but also celebrates successes!