yoummday reports record results for the first half of 2026
Munich, 30th July 2026 – yoummday continues its strong growth and achieves record results for the first half of 2026.
The company achieved the largest year-on-year revenue increase in its history, while run-rate annual recurring revenue surpassed $150 million. Growth came from both sides – existing clients scaling their operations with yoummday, and new clients trusting yoummday as their partner for customer support and sales projects. Productivity also increased by 27% year-on-year, reflecting the continued impact of yoummday’s technology-driven operating model and growing use of AI across its platform.
The strong financial performance was supported by a record number of product and platform releases during the first six months of the year. Key innovations included proprietary AI solutions such as FluuentAI for automated speech assessment and SmartReplies for context-aware text generation. Together, these capabilities enhance the quality, consistency and efficiency of customer interactions while enabling human agents to focus on situations that require empathy, judgment and advanced problem-solving.
“With our Service-as-a-Software model, we combine proprietary AI technology with human expertise to manage complex customer service and sales interactions at scale”, said Pablo Harisch, Co-CEO of yoummday. “This puts us in a strong position for an AI-supported world. We are one of Europe’s fastest-growing outsourcing partners and have built what we believe is the market’s largest human-in-the-loop ecosystem.”
Looking ahead to the second half of 2026, yoummday expects to further accelerate its innovation pipeline under the leadership of newly appointed SVP Engineering Marc Gaines. His appointment strengthens the company’s engineering organization as it continues to expand its AI capabilities, automate operational workflows and develop the next generation of its platform.
The company enters the second half of the year with strong commercial momentum and a clear focus on scaling its Service-as-a-Software model across existing and new markets.
About yoummday
yoummday – a shortcut for “you made my day” – is the first digital-native contact center, built to deliver best-in-class CX in the AI era. Since 2016, the modular software platform combines auto-optimizing AI with a community of multilingual freelance agents, ensuring every interaction is fast, accurate, and empathetic. From rapid deployment in weeks to predictable outcome-based pricing, we help companies scale effortlessly while achieving peak performance targets. With over 300 employees across Munich, Halle (Saale), Berlin, Prague, Sofia, and Miami, yoummday supports companies from startups to DAX-listed enterprises.