yoummday receives funding approval for two innovative research and development projects in CX 

Munich, March 24, 2026 – yoummday continues to drive innovation as the leading digital-native contact center for customer support and sales. The German Research Allowance Certification Office (BSFZ) – who is commissioned by the Federal Ministry of Research, Technology and Space (BMFTR) – approved yoummday’s submissions as eligible for funding. 

Two approved projects demonstrating strong technological progress 

The BSFZ evaluates projects based on three core criteria: novelty compared to the state of the art, the presence of technical uncertainties, and a systematic and methodical development approach. With its positive assessment, the BSFZ confirms that yoummday’s R&D initiatives meet these standards. 

The funded projects include: 

1. Development of a freelancer platform with a matching function and gamification approach 

This project focuses on the development of a modular platform that matches freelancers and corporate clients for customer support and sales projects. The matching algorithm uses skill-based criteria and incorporates gamification elements throughout the process to create a more engaging and accurate selection experience. The approach is complemented by a specially designed training program that strengthens skill development through data-driven insights, thereby improving overall talent quality for client projects. 

The platform sets a new benchmark for matching in the CX industry. It enables a significantly better fit between freelancers and customer projects – reflected in lower attrition rates and higher project suitability – creating clear value for both freelancers and clients. 

2. AI‑driven model for user verification based on speech and typing behavior 

The second initiative advances the development of a highly secure identity verification model that uses machine learning to authenticate remote workers. The system combines speech and typing behavior patterns using a Siamese neural network architecture, enabling an exceptionally precise, robust, and manipulation-resistant form of user verification, while helping to minimize the likelihood of fraud-related misuse.  

This technology sets new standards for security-critical applications in digital work environments. It adds an essential layer of protection to yoummday’s digital-native contact center model, which relies on remote freelance agents and requires a high level of security by design.  

Statement from Pablo Harisch, Co-CEO with responsibility for Product & Technology 

“These funded projects show that the ideas we’re working on are ambitious and meaningful. We focus on practical innovation that creates clear value for our clients, their customers, and the freelancers on our platform. We’re excited to keep pushing the boundaries of what technology can achieve in customer experience, and to create the “you made my day” moments we stand for.” 

About yoummday

yoummday – a shortcut for “you made my day” – is the first digital-native contact center, built to deliver best-in-class CX in the AI era. Since 2016, the modular software platform combines auto-optimizing AI with a community of multilingual freelance agents, ensuring every interaction is fast, accurate, and empathetic. From rapid deployment in weeks to predictable outcome-based pricing, we help companies scale effortlessly while achieving peak performance targets. With over 300 employees across Munich, Halle (Saale), Berlin, Prague, Sofia, and Miami, yoummday supports companies from startups to DAX-listed enterprises.