yoummday named Star Performer and Major Contender in Everest Group 2026 Customer Experience Management (CXM) PEAK Matrix®
Munich, 15th September 2026 – yoummday, the go-to partner for outsourcing customer support and sales, has been named a Star Performer in Everest Group’s 2026 Customer Experience Management (CXM) Services PEAK Matrix® Assessment for EMEA. The company also retained its Major Contender position for the second consecutive year.
Everest Group’s PEAK Matrix evaluates CXM providers on market impact and delivery capability. Star Performer is a separate distinction awarded to the providers that made the greatest year-over-year progress. Holding both designations this year reflects yoummday’s sustained growth alongside consistently strong delivery.
“yoummday strengthened its position as a Major Contender and earned Star Performer recognition in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 – EMEA, driven by strong growth in revenue and client adoption, expansion of its European-language delivery capacity, and continued investment in its technology-enabled operating model,” said Dhruv Khosla, Practice Director, Everest Group. “Its fully remote delivery model provides access to a broad global freelance talent pool, supported by continued investments in skill-based freelancer matching, data-led training, and secure remote delivery. yoummday has also continued to strengthen its technology proposition through proprietary tools such as FluuentAI, AutoQA, SmartReplies, and Sales Cockpit, supporting language assessment, quality management, written interactions, and sales enablement.”
Dr. Klaus Harisch, Co-CEO of yoummday added: “We’re proud that Everest Group has recognized yoummday for the second year running, this time as a Star Performer. That progress highlights our success journey, and we’re committed to extending that momentum across EMEA and the Americas.”
“This recognition is also a strong signal that our business model works,” emphasized Pablo Harisch, Co-CEO of yoummday. “We built yoummday with the mission to create ‘you made my day’ moments by putting performance at the center of everything: clients only pay for outcomes, and freelancers are rewarded the same way – for the value they bring, backed by proprietary CX technology at every step. What once seemed like an unconventional idea for customer support and sales has become exactly what drives value today.”
The full 2026 PEAK Matrix® Assessment for Customer Experience Management Services in EMEA is available from Everest Group.
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About yoummday
yoummday – a shortcut for “you made my day” – is a tech-driven service company for outsourcing customer support and sales. It puts humans in charge of every interaction, empowered by the latest CX tech, because that’s where customer relationships are won or lost. Via a digital workbench, human agents are equipped with AI tools to improve performance. yoummday’s hybrid delivery model unites 27,000+ multilingual freelance agents, proprietary technologies, and an in-house operations team. The result: fast, accurate, and empathetic customer service, with the flexibility to scale rapidly as demand shifts. All of this runs on a performance-based pricing model, designed to deliver an outstanding value-to-cost ratio. yoummday was founded in 2016 and employs 300+ people across Munich (HQ), Berlin, Halle (Saale), Prague, Sofia, and Miami, supporting companies from scale-ups to DAX-listed enterprises.