yoummday · Live chat support
Live chat outsourcing
for UK businesses.
Put a trained team
behind your website chat.
yoummday handles live chat enquiries with agents selected for your business. Give customers human support, with coverage, knowledge and handovers built around your operation.
For scale-ups and enterprises. Service hours, languages and responsibilities agreed for your project.
Human support.
On your brand’s behalf.
Trusted by businesses across the yoummday network
27,000+
vetted freelance agents
35+
languages
150+
clients worldwide
Company-wide figures. Your live chat team and its coverage are selected for your project.
The service you outsource
The chat work we
take off your team.
Choose the enquiries you need covered. We agree what the team can answer, which actions it may take and what needs to return to your specialists.
“Is this right for me?”
Let’s check the product details.
Product & service questions
Help customers understand your products, availability and service processes, using the information and permissions agreed for the project.
What you receiveAn informed answer in your brand’s voice.
“What happens to my order?”
I’ll check the status for you.
Order & account enquiries
Respond to enquiries about an existing order, booking or account using approved records and the verification steps your business requires.
What you receiveA useful answer about the customer’s own situation.
“I still need help with this.”
Let’s confirm the next step.
Issues & follow-up
Work through questions within the agreed service scope. When specialist input is needed, capture the issue and arrange the next step.
What you receiveA resolved enquiry or a documented handover.
Illustrative enquiry types. Tasks, system access and decision-making permissions are agreed before delivery.
Need support across phone, email and back-office work as well? Explore our customer service outsourcing for UK businesses.
Written support in practice
E-commerce support.
Ready for the peaks.
An e-commerce business needed German-language first-level support across email and chat, including recurring campaign peaks and seasonal demand.
With Managed Service, yoummday took on recruitment, training, shift planning and quality management. The existing project team provided additional availability during busy periods, rather than requiring a newly trained team for each peak.
Published case: Mastering peak seasons like Black Friday.
Historical German-language email-and-chat project. This is not a chat-only or UK performance result.
A real customer operation
Email + Chat
Service
German-language first-level support
Delivery
Managed Service
Demand
Campaign and seasonal peaks
From chat to the next step
An answer.
Or a handover
that moves things on.
Your customer’s enquiry should not disappear when the chat ends. We agree how answers, follow-up and specialist cases are handled.
Resolved within your service scope
The agent uses your approved information and permissions to address the enquiry, then records the outcome.
Passed on with the context intact
When another team needs to act, the handover records the issue, checks already made and the agreed next step.
The enquiry.
The context. The next owner.
Conceptual visual. It does not represent a product interface, response-time guarantee or performance data.
See an illustrative chat-to-handover example
Illustrative example — not a real customer record.
CustomerMy order shows delivered, but I haven’t received it.
AgentI’ll check the delivery details. If an investigation is needed, I’ll pass on what you’ve told me and confirm the next step.
What the next team receives
Customer concernOrder marked delivered; customer reports it missing.
Current statusDelivery check required. Resolution not yet confirmed.
Next actionInvestigation by the agreed fulfilment owner; follow-up according to the service process.
Built around your operation
Your hours. Your systems.
Your service standard.
People, platform and operational support are scoped together, so you know what is included and what your own team retains.
Coverage that fits demand
Weekday, evening, weekend or 24/7 support: we plan the service hours and capacity around your requirements, including how additional demand is covered.
People matched to your brand
Agents are selected for the project and choose the assignments they work on. Language requirements, channel experience and project training form part of the setup.
Your information, within reach
The platform can integrate with existing systems. We confirm the chat environment, knowledge sources and permissions needed for your specific operation.
Quality you can discuss
We agree the service measures and reporting needs, from response and resolution to escalation quality. The platform provides six standard report types, updated daily.
Privacy by design.
ISO 27001 · ISO 9001 · PCI DSS
The security setup includes device-compliance controls and verified onboarding. We agree the approved working locations, system access and data responsibilities for your project. Company certifications do not make every chat channel appropriate for payment data.
How we work together
A managed chat service.
Or a team you lead.
Choose the level of operational responsibility you want to keep. The service-level agreement (SLA) follows that choice.
Managed Service
We run the chat operation.
yoummday manages the agreed operation end-to-end. Your business supplies the offer, service policies and approvals; we take responsibility for operational delivery.
Daily operation
yoummday
SLA ownership
yoummday
Support
Operational management of the agreed service
Enabled Service
You lead the chat team.
Your team retains day-to-day operational control. yoummday provides the platform and Talent acquisition, supported by a dedicated Customer Success Manager.
Daily operation
Your team
SLA ownership
Your team
Support
Platform, Talent acquisition and Customer Success support
From your brief to delivery
A prepared start.
Not another queue to manage.
We build the service with you before the first customer enquiry is handled.
01 · Scope
We define the service with you.
Bring the enquiry types, desired hours, languages and current systems. Together we establish the work, responsibilities and service measures.
The outputAn agreed service brief
02 · Prepare
We prepare people and access.
We match the project team and agree training, knowledge sources and system access. Team-management responsibilities follow your chosen service model.
The outputA project-specific setup
03 · Launch
We agree the start and review.
Confirm readiness, escalation routes and the review routine before delivery begins. The launch timetable is agreed for your operation.
The outputA clear launch and review plan
A defined service.
A scoped proposal.
Performance-based pricing with transparent reporting. Your proposal defines the service, operating model and commercial terms.
What shapes the proposal
Enquiry volume, coverage, languages, systems, service responsibilities and the agreed work.
Before you choose a provider
Questions about our
live chat outsourcing service.
Is this a chatbot or an outsourced live chat service?
This page offers human live chat support. Agents handle the customer conversation, with the platform and operational support agreed for your project. It is not an autonomous chatbot product or simply a chat-widget subscription.
Can you work with our existing live chat software?
The platform can integrate with existing systems. We review your particular chat environment, permissions, knowledge sources and handover requirements before confirming the setup. A named connector or universal compatibility is not assumed.
Can you cover evenings, weekends or 24/7 live chat?
Yes, 24/7 chat support is within the service offering. Your proposal confirms the specific hours, languages, locations and capacity for your project. A particular response time is an agreed service requirement, not a universal promise.
Are the agents based in the UK?
yoummday sources vetted freelance agents from a network spanning 70+ countries and 35+ languages. Location, language and UK business-hour requirements are agreed for your project. A service for UK businesses does not mean a UK-only team.
Can agents authorise refunds or handle sensitive account changes?
We agree the decisions and actions agents are permitted to take, the required verification steps and the cases that must go to your specialists. Refund authority or access to sensitive account functions is not automatic.
How will we measure live chat quality?
We agree the service measures and reporting scope with you. These can include first response, resolution, follow-up, customer satisfaction and the quality of escalations. The platform provides six standard report types updated daily; specific chat reporting requirements are confirmed during setup.
How much does live chat outsourcing cost?
Pricing is quoted for the project. Coverage, languages, systems, workload and operational responsibility shape the agreed scope. yoummday uses performance-based pricing with transparent reporting; no universal rate or per-chat tariff is assumed here.
How quickly can the service go live?
Standard projects can go live in up to 14 days. The timetable for your live chat operation is confirmed once scope, people, training, access and approvals are clear.
Let’s discuss your live chat support
Put a real team
behind your website chat.
Tell us what your customers need and where your team needs support. We’ll discuss the people, coverage and operational setup for your business.
Your customer enquiries
Your service hours
Your required languages
Use our contact page to discuss the scope, or email us directly.