Blog

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December 19, 2024

Why a platform strategy beats BPO for your sales strategy

As the year draws to a close I have been thinking about one of the most common questions people ask about yoummday - what is the difference between a CX platform and a business process outsourcing (BPO) solution?

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October 17, 2024

Customer Service Executives Need To Build A New Strategy For 2025

The blog post highlights the shift from traditional contact centers to AI-driven customer service strategies, emphasizing the efficiency of chatbots in handling simple inquiries and allowing human agents to focus on more complex issues. Companies are urged to adapt by integrating AI and rethinking their support roles to create a more flexible, skilled, and respected customer service environment.

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October 16, 2024

How is AI changing the travel industry?

The blog post highlights how recent advancements in Artificial Intelligence (AI) are transforming the travel industry. AI enhances efficiency and personalization through automated check-ins, proactive rebooking, and quick access to information via digital assistants, significantly improving customer service and overall travel experiences.

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October 2, 2024

How to handle peak seasons in the travel industry

The blog post emphasizes that travel companies can better manage peak booking seasons by creating a flexible pool of trained customer service agents, allowing for easy scaling of staff as demand fluctuates. This agile approach enhances operational efficiency and fosters customer loyalty by prioritizing great service.

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September 20, 2024

How To Guarantee a safe BYOD Business Environment

Building a remote team requires careful infrastructure planning, with many companies opting for central control of equipment to ensure security, though it can be costly and logistically complex. A Bring Your Own Device (BYOD) approach, combined with security measures like onboarding, training, multi-factor authentication, and virtual desktops, can provide a secure and flexible alternative for remote work.

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August 23, 2024

2024 Trends In Travel Customer Service

In this blog post, we explore how the travel industry's complex customer service needs are being transformed by Generative AI, enabling more responsive, 24/7 support and enhancing the overall customer experience. As travel companies recover from the pandemic, the focus has shifted to innovation and meeting customer expectations through improved service, targeted marketing, and seamless, omnichannel interactions.

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August 22, 2024

How AI Is Transforming eCommerce Customer Service

AI is revolutionizing eCommerce by enhancing customer experience (CX) through personalized shopping, better inventory management, and optimized marketing. Most notably, AI improves customer service with chatbots and digital assistants, offering faster, more accurate support, boosting satisfaction, and increasing brand loyalty.

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August 21, 2024

How Can eCommerce Brands Plan For Peak Seasons?

Managing peak periods in eCommerce is challenging with traditional methods like overtime or temporary staff often proving inadequate. Yoummday addresses this by combining advanced planning, a flexible talent pool, and AI-driven processes to ensure businesses can efficiently handle busy seasons while maintaining high-quality customer service.

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August 21, 2024

How Can You Benefit From Automated Data Annotation?

In this blog post, we discuss how automating data annotation with large language models (LLMs) is transforming machine learning by cutting costs, accelerating the process, and enhancing accuracy, reducing the need for manual annotation.

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