United Kingdom
Customer Service and Sales Outsourcing for UK Businesses
Lower service costs with remote delivery and performance‑based pricing.
Outsource customer service and sales with vetted agents, proprietary CX technology and experienced operations teams. Support customers in 35+ languages, with 24/7 coverage available. People stay in charge of every conversation, supported by AI. Let yoummday run delivery or keep your own team in control.
27,000+
vetted agents in 70+ countries
Up to 14 days
to go live for standard projects
0
idle minutes on the invoice
Trusted by 150+ clients worldwide, including Lufthansa, Deutsche Telekom and Telefónica.
Run customer service more cost-effectively, with quality you can measure
Improve an existing service, replace your provider or build a new team. Remote delivery removes traditional call-centre premises from the cost structure. Project-matched Talents, AI support and transparent reporting help you manage quality as well as cost.
| Focus | Your requirement | How yoummday delivers |
|---|---|---|
| Cost basis | Link spending to productive work and results | Performance-based pricing with transparent reporting. No traditional call-centre premises to pay for. |
| Scaling | Cover ongoing demand and respond when volumes change | Adjust team size up to 80% in five hours, supported by remote sourcing and workforce planning. |
| Skills and coverage | Find the languages and skills your customers need | 27,000+ vetted Talents in 70+ countries, covering 35+ languages. Multilingual 24/7 support is available. |
| Quality review | See where performance needs attention | AutoQA reviews 100% of customer calls and flags moments worth coaching. People use the findings to improve service. |
Service hours, delivery locations, capacity changes and the AI tools used are agreed for your project.
Outsource selected services or your entire customer operation
Choose the work you need covered: customer care, a complete contact centre operation or sales. These services can be combined around your channels, customers and business goals.
Choose how much of the operation you want to manage
With Managed Service, yoummday runs the operation and holds the service-level agreement (SLA). With Enabled Service, your team retains operational control and holds the SLA, supported by our platform, Talents and a dedicated Customer Success Manager.
Managed Service
yoummday runs the operation
- Recruiting, training, scheduling and coaching by yoummday
- Quality assurance and reporting against your KPIs
- yoummday holds the service-level agreement (SLA)
Fits if you want to hand over day-to-day operations.
Enabled Service
Your team retains operational control
- Full platform access, with AI tools scoped to your project
- Agents sourced and recruited by yoummday
- A dedicated Customer Success Manager supports your team
- Your business holds the service-level agreement (SLA)
Fits when you want to run delivery with your own operations team.
| How responsibilities are shared | Managed Service | Enabled Service |
|---|---|---|
| Platform access | Provided | Provided |
| Talent sourcing and recruiting | yoummday | yoummday |
| Shift planning and forecasting | yoummday-led | Your team, with support scoped as needed |
| Quality assurance | yoummday-led | Your team, with support scoped as needed |
| Day-to-day Talent management | yoummday | Your team |
| Daily operations run by | yoummday | Your team |
| SLA held by | yoummday | Your business |
| Client support | yoummday operations team | Dedicated Customer Success Manager |
AI products and additional operational support are selected for the agreed scope. The proposal sets out the services included.
Improve service quality with project-matched agents and AI support
Talents are selected for your project’s language, skills and sector requirements. AI Assist, SmartReplies and AutoQA support their work during calls, when drafting replies and when reviewing quality. The human stays in charge of the customer interaction.
Match sector experience to your project
Select Talents for the products, processes and customer situations they need to handle. yoummday serves businesses across these sectors:
- Telecommunications
- Retail & e-commerce
- Travel & hospitality
- Energy & utilities
- Finance
- Mobility
- Tech & SaaS
C1/C2
English-language requirements for the Talent pool. Talents are selected for the language level and skills your project needs.
Tool figures as published by yoummday. Results vary by project. More about the yoummday CX technology
Prepare your security review with ISO 27001 and PCI DSS evidence
Agree delivery locations, access requirements and data flows before launch. Talents pass a 20-point verification process, devices are checked before platform access, and the platform is built for EU data residency.
Verified people
A 20‑point check with a personal video interview covers identity, documents, skills and the home workspace.
Secure devices
Devices must pass security checks before they reach the platform. Calls run over encrypted connections and redundant cloud telephony.
Data storage
The platform provides EU data residency. Transcription includes built-in anonymisation.
Agent locations
Agree the delivery regions your project can use, including relevant nearshore or offshore options. Location choices depend on your security requirements and the applicable data-transfer rules.
ISO 27001:2022 Information security
ISO 9001:2015 Quality management
PCI DSS v4.0.1 Payment card data
EcoVadis Bronze medal · sustainability
Review UK GDPR requirements, delivery locations and any international transfers with your data protection team before launch. A transfer assessment alone does not authorise a restricted transfer. See the yoummday Trust Center for certification scopes and security documentation.
See how clients scaled teams, raised CSAT and beat sales targets
A travel client onboarded 90 agents in five days, an e-commerce client achieved 85% CSAT, and a multilingual sales team reached 110% of target while reducing costs. Each result belongs to its own published project.
Travel technology
Peak demand at short notice
To meet a legal deadline, the client had to contact 30,000 hotels worldwide within 20 days. yoummday recruited agents with the required languages, then trained them on the client’s script and systems. The team was ready within five days.
90
agents in 17 languages, onboarded in five days
30,000
hotels contacted within 20 days
53%
of the budget used
E-commerce
Support through seasonal peaks
German-language support by email and chat had to absorb peaks of 50–100% more enquiries. Existing Talents covered additional hours, reducing the need to repeatedly train new people while maintaining continuity for the customer.
85%
customer satisfaction (CSAT)
50–100%
more enquiries during peak periods
30%
of enquiries handled within 10 minutes
Travel marketplace
Multilingual outbound sales
The client needed native speakers with travel-sector and local-market experience to win suppliers in Europe and North America. yoummday matched Talents to these requirements. The project started with five Talents and expanded to further markets.
110%
of sales targets, against 47% for the second supplier
60%
lower costs for the client
International case studies, not UK-specific customer claims. Historical project results are not guaranteed outcomes for a new engagement. All case studies
Rely on a partner that Lufthansa and Telefónica already trust
Their customer service leaders describe the work in their own words. Former executives of Microsoft Germany, Amazon and Zalando sit on yoummday’s advisory board.
“Whether it’s peak season or last-minute shifts, yoummday delivers. Their ability to ramp up fast – without sacrificing quality – is unmatched in the industry!”
Alexander KarstHead of Customer Servicing Operations, Lufthansa Group
“yoummday is more than just a service provider – they’re a strategic partner. Their ability to align technology with operational excellence makes them essential to the future of our CX.”
Oliver DippelHead of Customer Service and Sales, Telefónica
Advisory board
Achim Berg
Former Chairman of the Management Board, Microsoft Germany, and former Board Member, Deutsche Telekom
Jim Freeman
Former Chief Business & Product Officer, Zalando, and former Vice President, Amazon
Elaine O’Toole
Senior Vice President, VistaPrint, with former leadership roles at Amazon and Sage
Florian Tappeiner
Managing Partner, Armira Growth
Florian Heinemann
Founding Partner, Project A Ventures
yoummday is backed by Armira Growth and Project A Ventures.
Plan your move to yoummday and the cost of ongoing delivery
Agree a transition plan around your current contract, systems and service targets. Performance-based pricing links costs to productive work and results, without traditional call-centre facility costs. The steps below provide a structure for discussing your handover.
- Scoping and proposalDefine volumes, channels, languages and KPIs. Review the current contract and agree the proposed delivery model, responsibilities and commercial scope.
- Knowledge transferPrepare processes, the knowledge base, system access and sample contacts. Select and train Talents for the agreed work.
- Parallel run, where agreedTest a defined share of the work against agreed KPIs. A parallel run depends on your current provider, contract and technical setup.
- Step-by-step handoverMove the agreed scope in stages once training, access and operational readiness are in place. Standard projects can go live in up to 14 days; provider transitions are planned to their own requirements.
Pricing reflects channels, languages, service hours, volumes and the services selected. Your proposal sets out the commercial terms for that scope.
Common questions from UK procurement and service teams
For anything not covered here, email [email protected].
Updated 20 October 2026
Are yoummday’s agents based in the UK?
Not necessarily. yoummday’s global pool includes vetted freelance Talents in 70+ countries. Delivery locations, language requirements and permitted data access are agreed for each project. UK market coverage does not mean that every Talent is based in the UK.
Do we have a contract with the individual agents?
Confirm the contracting parties, Talent engagement and payment responsibilities in your proposal and service agreement. These details should be clear before launch and should match the service model you choose.
How do we move from our current outsourcing provider to yoummday?
Plan scoping, knowledge transfer and a phased handover around your current contract and operational requirements. A parallel run on part of the volume can be agreed where your existing setup allows it. The transition plan should define responsibilities, readiness checks and acceptance criteria.
Does TUPE apply when we switch to yoummday?
TUPE can apply to outsourcing and changes of service provider. Whether it applies depends on the service arrangements and the employees involved. Ask your legal advisers to assess the proposed transfer before agreeing dates or staffing changes.
How quickly can an outsourced customer service team go live?
Standard projects can go live in up to 14 days. Timing depends on the agreed scope, systems, training and readiness. Other published projects had different timelines: one customer care project went live 42 days after contract signing. Individual case results are not a general launch guarantee.
How is outsourced customer service priced at yoummday?
yoummday uses performance-based pricing with transparent reporting. Costs are linked to productive work and results, rather than traditional call-centre premises or idle capacity. The proposal sets out the pricing basis and services for your agreed channels, languages, service hours and volumes.
Where is customer data stored?
The platform provides EU data residency. Transcription includes built-in anonymisation. UK GDPR and data-transfer requirements are discussed in the scoping call.
Which security certifications does yoummday hold?
yoummday holds ISO 27001:2022 for information security, ISO 9001:2015 for quality management and PCI DSS v4.0.1 for payment card data. The certified scopes are published in the yoummday Trust Center.
Does yoummday replace human agents with AI?
No. Human Talents stay in charge of customer interactions. AI Assist supports them during calls, SmartReplies drafts written replies for final human approval, and AutoQA reviews customer calls to support coaching.
Get a tailored outsourcing proposal
Tell us what you need to outsource: channels, volumes, languages and service hours. We’ll discuss the delivery model and your requirements, then prepare a proposal for the agreed scope.
Prefer email? [email protected]
What happens next
- Share your scopeChannels, volumes, service hours, languages, required locations and your goals for quality, response times or sales.
- Agree the delivery modelyoummday runs the operation, or your own team does.
- Receive a proposalThe delivery model, service scope and commercial terms for your operation.