yoummday’s CX excellence garners prestigious recognition as ECCCSA finalist

yoummday has been named a finalist in the European Contact Centre & Customer Service Awards 2023 for effectively harnessing its technology platform and CX marketplace to help a leading international airline scale it’s CX team in hours, not days or weeks.

Munich, Germany, 16th August 2023 

yoummday, the technology platform and global talent marketplace for CX outsourcing, today announced that it has been named a finalist at the European Contact Centre and Customer Service Awards (ECCCSA) 2023. The ECCCSA judging panel shortlisted yoummday in the Most Effective Management of Peak Demand category for its innovative use of technology and a global talent pool to scale client CX teams quickly and efficiently.

 “We are honoured to be recognised by the ECCCSA as a finalist for this prestigious award,” said Klaus Harisch, CEO of yoummday. “This nomination is a testament to the hard work and dedication of our team, we are excited to continue to innovate and find new ways to improve the outsourcing experience for companies all over the world.”

 yoummday’s use of technology and a global talent pool allows it to easily scale outsourced teams of sales and customer care professionals to meet customers’ needs. The yoummday technology platform connects its marketplace of multilingual freelance CX agents worldwide with businesses that need CX support across inbound and outbound activity for sales, customer care, technical support and more. This allows yoummday to provide its client’s customers with consistently high service levels, regardless of the volume of calls or work type.

 “We are extremely impressed,” said Helen Wilson, Chair of the Judges and Global Chief Experience Officer at Ipsos, “The organisations that have made it to the finals should be immensely proud of what they have achieved and use the next phase of the judging process to further reflect and celebrate that. Congratulations and good luck to you all.”

 The ECCCSA is the leading awards program for Europe’s contact centre and customer service industry. The awards recognise excellence in customer service, contact centre management, and technology. The winners of the ECCCSA 2023 will be announced at a gala event in London on the 21st of November 2023.

About yoummday

yoummday stands for “you made my day” and is one of the fastest-growing outsourcing technology platforms. As a marketplace for 360-degree customer experience operations, yoummday offers outsourcing at lower costs, with higher quality agents, and robust security standards across its freelancer model. The yoummday platform has over 10,000 quality-assured, self-employed customer service professionals from 70 countries speaking over 30 languages and all registered to handle CX services for companies of all sizes. yoummday’s client list ranges from start-ups to DAX companies, and employs 400 permanent staff at locations in Munich, Halle, Berlin, Prague and Sofia, and its client list ranges from start-ups to DAX companies.Back