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From Disruption to Recovery: Restoring Full Customer Support in 16 Days

16 Days

from launch to first calls handled

103%

of contracted staffing delivered

42%

of agents met or exceeded KPIs in two weeks

9 Business Days

Time taken to recruit agents

Solving Hiring Challenges in Sales – How yoummday Empowered a Startup to Scale Smart

1

myexit team member is all it takes to manage the entire project

90%

appointment setting conversion rate

2

hours from posting the project to interviewing the first agent

5

agents recruited in a single day

Boosting Sales Performance and Customer Experience with AI Assist

100%

GDPR-compliant, in-house data processing in Germany

20%

higher conversion rate for agents using AI Assist

43%

higher customer NPS within three months of using AI Assist

57%

boost in Agent NPS with AI Assist

Effective management of peak demand – delivering results with 50% budget savings

90

agents, proficient in 17 languages, onboarded in just 5 days

30,000

hotels contacted within the 20-day timeframe

53 %

of the budget used — proving the cost-efficiency of our service

0

fixed costs, 100% pay-per-contact

Scaling Multilingual Sales Teams Globally – Faster, Smarter, More Efficient

110%

of targets reached — outperforming the second supplier’s 47%

60%

cost reduction while delivering excellent value for money

100

agents projected by year-end

Scaling Customer Service in Hours – With Maximum Flexibility and Cost Efficiency

42

days from contract signing to live CX operations

#1

across all KPIs among the client’s CX suppliers

92%

quality rating based on client criteria

66

NPS agent satisfaction score

Agile CX for eCommerce – Scalable, Flexible, Ready When Needed

50%

lower hourly rates compared to traditional providers

30%

of inquiries are processed within 10 minutes

85%

customer satisfaction (CSAT)

83

Talent Net Promoter Score (NPS)

Unlocking Global Growth – Harnessing Expert Sales Strategies For Seamless Expansion

20%

Higher acquisition rates compared to other BPO suppliers

2x

faster workforce ramp-up than traditional BPO suppliers

1

month from project kick-off to full deployment

Unlocking Success – Surpassing Competitors with Outbound Sales Excellence

50%

conversion rate achieved in customers telco business

70%

conversion rate achieved in customers technology business

20%

reduction in customer churn versus other call center providers

Faster Hiring, Lower Costs, and Seamless CX – How AI & Freelance Talent Boosted Inbound Call Operations

20

interviews conducted in just one week

2

weeks from kick-off to project launch with yoummday

1

full-time employee is all it takes to manage the project

42%

cost reduction compared to previous solutions

Launching an Outsourced Support Team in Just 72 Hours

22%

higher conversion rates on outbound calls

20%

month-over-month increase in call handling volume

55%

improvement in cost efficiency over previous in-house operations

72

hours to fully launch an outsourced support team

24/7 Inbound Customer Care – Meeting Customer Demand Anytime

88%

quality score across expertise, soft skills, and service KPIs

40%

Reduction in average handling times (AHT)

100%

scale-up in 48 hours — enabled by agent incentives

89

NPS from talents on the client project