BPO solutions
Your Digital CX Backbone –
Built for BPOs
Optimize operations. Strengthen margins. Differentiate your offer.
yoummday gives BPOs a flexible, tech-enabled layer to deliver better CX — with lower cost, less risk, and without replacing what already works.
CX is Evolving Rapidly – Is Your BPO Ready?
Skilled Labor Shortage
Talent is scarcer and more expensive, while customer expectations keep on rising – pushing BPOs to rethink recruitment, retention, and team scaling.
Legacy IT Infrastructure
Outdated systems can’t keep up. Rigid, fragmented tech stacks making it difficult to adapt, innovate, and meet today’s CX demands.
AI Revolution
AI is unlocking what wasn’t possible before – driving efficiency, precision, and new levels of customer experience.
Resulting in Cost Pressure and Inefficiencies
Our Offering to Enhance Your BPO:
Agent Capacity
On-demand access to a global pool of vetted CX professionals – backed by technology and built to scale fast, perform better, and lower costs.
AI Performance Tools
AI that works behind the scenes to boost agent productivity, ensure quality, and reduce handling times — all in real time.
CX Platform
All-in-one platform for seamless CX delivery – from recruiting and onboarding to shift planning, steering, quality assurance, and performance optimization.
Human Agents
Empowered People Deliver Better CX
Our Agent Pool
High-performing CX teams, ready to launch when you are.
- Flexible by design – scale up or down, fast
- Pay only for productive time – no idle cost
- Deep CX expertise across 25+ industries
- Industry-leading agent satisfaction, proven by NPS
60+
Countries
20.000+
Vetted Agents
37%
Bachelor Degree or Higher
72
Customer NPS Acore
~30%
Higher Agent Retention
35+
Languages
Why our Agents Perform Better
At yoummday, we’ve reimagined the way CX agents work. Our model is built on respect, flexibility, and performance. Agents work from home, set their own schedules, choose their projects, and – most importantly – earn significantly more than in conventional call centers.
Combined with AI and cutting-edge technology, this creates an environment where people are more focused, more motivated, and genuinely committed to delivering great experiences. The result: our agents consistently outperform the industry, with an average NPS of over 60 – compared to -21 in traditional setups.
Our credo: “Happy agent, happy consumers.”
Artificial Agent
Automation Where It Adds the Most Value
Our artificial agents take care of routine tasks with speed and precision – maximizing efficiency at scale. When interactions become more complex, our human experts step in seamlessly to deliver the empathy, expertise, and quality your customers expect.
Listen to Our AI in Action
Experience how our AI Agent holds natural, dynamic conversations – endlessly patient, smart, and built to resolve fast.
AI Performance Tools
SmartReplies | AI Assist | Language Proficienty FluuentAI | Customer Insights | AutoQA
Speed Up Response Times. Level Up Quality: SmartReplies
yoummday’s SmartReplies accelerates written CX with AI-powered message suggestions, reducing workload while improving tone, speed, and accuracy.
It also includes grammar, fluency, and sentiment tuning, supports over 30 languages (with more in progress), and fully anonymizes customer data for compliance and peace of mind.
30-50%
Reduced handling time for written work types
10+ Points
Increased NPS
Real-Time Agent Coaching Elevating Every Call:
AI Assist
AI Assist empowers agents during live calls with real-time guidance — boosting compliance, speeding up onboarding, and helping agents close more effectively.
It also integrates gamification and sales tracking while connecting to the yoummday learning journey platform for ongoing agent development.
>10%
Average NPS increase with AI Assist
>50%
Happier, more confident agents
Language Testing that Elevates CX: FluuentAI
FluuentAI automatically evaluates agents’ language proficiency with a fast, multi-stage test tailored to your project needs.
Our AI analyzes pronunciation, grammar, fluency, and words per minute to deliver a standardized fluency score — ensuring agents are matched to the right roles from the start.
50%
Cost reductions
>5%
Increased talent quality via standardized processes
Hear More. Know Sooner. Act Faster: Voice of the Customer
yoummday’s Voice of the Customer AI tool uses advanced conversation analysis to decode customer intent, trends, and sentiment — in real time. The fully customizable glossary adapts to your brand, product, and CX goals.
Insights are surfaced within hours, not days, empowering you to make faster, smarter decisions — from product improvements to service enhancements and proactive issue resolution.
60%
Better demand predictions
3x
Faster identification of customer pain points and emerging trends
AI-Powered Call Monitoring: AutoQA
AutoQA uses real-time AI to automatically review 100% of customer calls — flagging key moments and surfacing only the most coachable interactions. Pre-set filters detect behaviors like empathy, tone, and script adherence, helping team leads focus where it matters most.
The yoummday platform also tracks learning progress over time, so you can coach smarter, faster, and at scale — without manual review.
50%
Reduced overhead costs of team leads
10+ Points
Improvement in NPS
yoummday Platform
Our end-to-end CX software-suite:
1. Smart Agent Recruiting & Integrated QA:
Source, verify, and manage top CX talent from our global pool – all in one platform. Whether it’s lead generation, technical support, or customer care, you’ll instantly find the right-fit agents with built-in quality checks from day one.
- Instant access to pre-vetted agents
- Global sourcing
- AI-powered matching
- 4-step agent verification process
- Seamless project onboarding
2. Workforce Management & Operations:
Stay ahead of every shift, spike, and service challenge.
The yoummday platform simplifies workforce and project operations in one integrated hub — from dynamic shift planning to live monitoring, performance tracking, with integrated communication tools that enable you to respond to unexpected peaks with instat push notifications. Easily manage teams and adapt in real-time with built-in tools and seamless API/CRM integration.
- Smart, flexible shift planning that adjusts to your needs
- Real-time performance dashboards and alerts
- Respond to unexpected peaks with push notifications
- Full integration with your CRM and operational stack
- Quality management, telephony, and reporting all in one place
3. Reporting & Billing:
Transparent earnings. Seamless payments. Fully integrated.
Our built-in reporting and billing tools give agents real-time visibility into their earnings while ensuring effortless, secure payments for clients. All transactions are processed directly within the platform — streamlining compliance, reducing admin effort, and creating a frictionless experience for everyone involved.
- Real-time income dashboard for agent transparency
- Automated in-platform payment processing
- Secure and compliant global payouts
Our Two Most Popular Offers
Your Choice
yoummday
Technology
Automate service with artificial agents, boost productivity with AI tools, and run your entire CX operation from one connected platform — from hiring to QA. Built to reduce costs, resolve faster, and scale effortlessly.
yoummday Go
(Self-Service)
Use our CX platform to build and run your own digital contact center – fully flexible, scalable, and tailored to your needs. You select agents from our vetted pool, set your workflows, and monitor quality — all in one place.
Don’t Compromise. Optimize. With yoummday.
Real Businesses. Real Results.
The most efficient way to turn customer interaction into human loyalty
Ralf Hoffmeister
CEO at Cho-Time
“Our partnership with yoummday sets the standard for how a modern, top-tier BPO should operate – combining advanced technology, scalability, and access to the right talent to stay ahead in a fast-changing industry.”
Christian Maar
CEO at 11880 Solutions AG
“Partnering with yoummday allows us to offer high-quality service without compromising efficiency. Their technology and remote workforce help us deliver more value to our customers.”
Results that Speak for Themselves
We work with leading clients from multiple industries
Solving Hiring Challenges in Sales – How yoummday Empowered a Startup to Scale Smart
1
myexit team member is all it takes to manage the entire project
90%
appointment setting conversion rate
2
hours from posting the project to interviewing the first agent
5
agents recruited in a single day
Boosting Sales Performance and Customer Experience with AI Assist
100%
GDPR-compliant, in-house data processing in Germany
20%
higher conversion rate for agents using AI Assist
43%
higher customer NPS within three months of using AI Assist
57%
boost in Agent NPS with AI Assist
Effective management of peak demand – delivering results with 50% budget savings
90
agents, proficient in 17 languages, onboarded in just 5 days
30,000
hotels contacted within the 20-day timeframe
53 %
of the budget used — proving the cost-efficiency of our service
0
fixed costs, 100% pay-per-contact
Scaling Multilingual Sales Teams Globally – Faster, Smarter, More Efficient
110%
of targets reached — outperforming the second supplier’s 47%
60%
cost reduction while delivering excellent value for money
100
agents projected by year-end
Scaling Customer Service in Hours – With Maximum Flexibility and Cost Efficiency
42
days from contract signing to live CX operations
#1
across all KPIs among the client’s CX suppliers
92%
quality rating based on client criteria
66
NPS agent satisfaction score
Agile CX for eCommerce – Scalable, Flexible, Ready When Needed
50%
lower hourly rates compared to traditional providers
30%
of inquiries are processed within 10 minutes
85%
customer satisfaction (CSAT)
83
Talent Net Promoter Score (NPS)
Unlocking Global Growth – Harnessing Expert Sales Strategies For Seamless Expansion
20%
Higher acquisition rates compared to other BPO suppliers
2x
faster workforce ramp-up than traditional BPO suppliers
1
month from project kick-off to full deployment
Unlocking Success – Surpassing Competitors with Outbound Sales Excellence
50%
conversion rate achieved in customers telco business
70%
conversion rate achieved in customers technology business
20%
reduction in customer churn versus other call center providers
Faster Hiring, Lower Costs, and Seamless CX – How AI & Freelance Talent Boosted Inbound Call Operations
20
interviews conducted in just one week
2
weeks from kick-off to project launch with yoummday
1
full-time employee is all it takes to manage the project
42%
cost reduction compared to previous solutions
Launching an Outsourced Support Team in Just 72 Hours
22%
higher conversion rates on outbound calls
20%
month-over-month increase in call handling volume
55%
improvement in cost efficiency over previous in-house operations
72
hours to fully launch an outsourced support team
24/7 Inbound Customer Care – Meeting Customer Demand Anytime
88%
quality score across expertise, soft skills, and service KPIs
40%
Reduction in average handling times (AHT)
100%
scale-up in 48 hours — enabled by agent incentives
89
NPS from talents on the client project
