CX in Retail
Enhancing the Customer Journey –
CX Tech Solutions for Retail
Enhance customer satisfaction and reduce operational costs with our flexible, 24/7 customer service platform.
The Retail Industry
Business Needs of Retail Clients
BUSINESS NEED
Customer Loyalty
Business Outcomes
CSAT
OUR SOLUTION
- An integrated BPO technology solution that seamlessly combines software, data, and knowledgeable agents who understand your business
- An entrepreneurial workforce that delivers industry-leading outcomes for our clients
- Project matching based on our agents’ skills and interests, meaning our agents are passionate ambassadors for the brands they represent
- AI tools and technology, like AI-Assist, that enable our agents to resolve customer queries with higher quality – every agent has a digital assistant
BUSINESS NEED
Tailored Technology to Enhance Quality
Business Outcome
Higher NPS vs. Target
OUR SOLUTION
- A modular and completely customizable technology platform that fits to our clients’ needs
- AI tools and technology, like SmartReplies and AI-Assist, that enable our agents to resolve customers’ queries with higher quality – your AI capabilities are immediately built-in to the platform
- Fully digital agent pool with retail experience that is already pre-vetted with tools like FluuentAI and matched to projects based on skills and interests
- Voice of the Customer technology that enables our agents to quickly and efficiently resolve customer inquiries
BUSINESS NEED
Flexibility and Scalability
Business Outcomes
Scalability
OUR SOLUTION
- Planned scale-up for peak seasons thanks to our agent pool of retail experts
- Ad-hoc, immediate scale-up for unexpected demand peaks thanks to our flexible freelance model
- Call deflection technology to reduce call volume and enable agents to focus on more complex customer inquiries
- AI-based schedule adaptation on the yoummday platform, allowing for seamless updates to the shift plan
When seasonal demand rises, retailers can add multilingual capacity through customer service outsourcing for UK businesses without staffing permanently for peak volume.
BUSINESS NEED
Empathetic and Multilingual Workforce
Business Outcomes
Higher Agent Retention vs. Traditional BPOs
OUR SOLUTION
- An agent pool with an average of 15 years’ experience – most have detailed and direct experience of the industries they serve, not just general customer service experience
- Competitive compensation, meaning agents earn 50-100% more than in traditional BPOs – most agents work fewer hours than a typical full-time week
- AI tools and technology, such as AutoQA, that support agents in customer interactions
- A truly global agent pool, with agents from more than 70 countries and 35 languages
BUSINESS NEED
Cost Efficiency
Business Outcomes
Efficiency Gains
OUR SOLUTION
- An AI-powered technology platform, meaning lower operational costs for our clients and immediate 24/7 service for the customer
- AI tools that support our agents and increase their productivity
- Call deflection technology through our Digital Agent working alongside the human agents
- Outcome-based pricing, meaning our clients only pay for productive hours worked – clients only pay when customers are assisted
Results that Speak for Themselves
We work with leading clients from multiple industries
Solving Hiring Challenges in Sales – How yoummday Empowered a Startup to Scale Smart
1
myexit team member is all it takes to manage the entire project
90%
appointment setting conversion rate
2
hours from posting the project to interviewing the first agent
5
agents recruited in a single day
Boosting Sales Performance and Customer Experience with AI Assist
100%
GDPR-compliant, in-house data processing in Germany
20%
higher conversion rate for agents using AI Assist
43%
higher customer NPS within three months of using AI Assist
57%
boost in Agent NPS with AI Assist
Effective management of peak demand – delivering results with 50% budget savings
90
agents, proficient in 17 languages, onboarded in just 5 days
30,000
hotels contacted within the 20-day timeframe
53 %
of the budget used — proving the cost-efficiency of our service
0
fixed costs, 100% pay-per-contact
Scaling Multilingual Sales Teams Globally – Faster, Smarter, More Efficient
110%
of targets reached — outperforming the second supplier’s 47%
60%
cost reduction while delivering excellent value for money
100
agents projected by year-end
Scaling Customer Service in Hours – With Maximum Flexibility and Cost Efficiency
42
days from contract signing to live CX operations
#1
across all KPIs among the client’s CX suppliers
92%
quality rating based on client criteria
66
NPS agent satisfaction score
Agile CX for eCommerce – Scalable, Flexible, Ready When Needed
50%
lower hourly rates compared to traditional providers
30%
of inquiries are processed within 10 minutes
85%
customer satisfaction (CSAT)
83
Talent Net Promoter Score (NPS)
Unlocking Global Growth – Harnessing Expert Sales Strategies For Seamless Expansion
20%
Higher acquisition rates compared to other BPO suppliers
2x
faster workforce ramp-up than traditional BPO suppliers
1
month from project kick-off to full deployment
Unlocking Success – Surpassing Competitors with Outbound Sales Excellence
50%
conversion rate achieved in customers telco business
70%
conversion rate achieved in customers technology business
20%
reduction in customer churn versus other call center providers
Faster Hiring, Lower Costs, and Seamless CX – How AI & Freelance Talent Boosted Inbound Call Operations
20
interviews conducted in just one week
2
weeks from kick-off to project launch with yoummday
1
full-time employee is all it takes to manage the project
42%
cost reduction compared to previous solutions
Launching an Outsourced Support Team in Just 72 Hours
22%
higher conversion rates on outbound calls
20%
month-over-month increase in call handling volume
55%
improvement in cost efficiency over previous in-house operations
72
hours to fully launch an outsourced support team
24/7 Inbound Customer Care – Meeting Customer Demand Anytime
88%
quality score across expertise, soft skills, and service KPIs
40%
Reduction in average handling times (AHT)
100%
scale-up in 48 hours — enabled by agent incentives
89
NPS from talents on the client project
Real Businesses. Real Results.
The most efficient way to turn customer interaction into human loyalty
Discover our tech solutions
