Blog

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April 16, 2024

Navigating the regulatory landscape: How the EU’s Digital Services Act will impact CX work

The EU's Digital Services Act (DSA) is reshaping online regulations, demanding businesses ensure compliance while delivering excellent customer experiences. yoummdaу offers tailored solutions and expertise to help businesses navigate DSA compliance while providing exceptional customer experiences.

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April 16, 2024

Protecting Users in the Digital Age: CX Strategies Under the EU’s Digital Services Act

In response to the EU's Digital Services Act (DSA) and the growing need for enhanced user protection online, businesses are grappling with new compliance demands. yoummday offers tailored solutions, leveraging a global workforce and cultural expertise, to help CX professionals align with the DSA's mandates while maintaining exceptional user experiences, ensuring compliance without compromising quality or agility.

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April 2, 2024

Failing At The Basics: Customers Are Leaving Utilities Because They Just Don’t Answer The Phone

The UK's deregulated energy market hasn't improved customer satisfaction, with the utilities sector ranking lowest in the Customer Satisfaction Index due to slow response times and bankruptcies. Urgent improvements are needed to retain customers and compete effectively.

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March 27, 2024

The State of CX in Travel and Hospitality for 2024

The blog post discusses the evolving landscape of customer experience (CX) in the travel and hospitality industry for 2024, emphasizing its critical role in the sector's survival post-pandemic. It highlights challenges faced by businesses, such as distributed teams and omnichannel communications, and explores key trends shaping CX.

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March 6, 2024

What Does A Modern CX Partner Look Like In The 2020s?

This blog explores the historical evolution of outsourcing and advocates for a modern approach in customer service, introducing yoummday's output-based pricing model with remote talents. The shift challenges traditional methods, emphasizing adaptability to contemporary business demands.

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February 29, 2024

Agility Is Essential For Recruitment In A Recovering Travel Industry

As the travel industry experiences a post-Covid recovery and anticipates unprecedented growth, traditional recruitment methods are proving to be inadequate in meeting the escalating demand. With industry qualifications often requiring lengthy study periods, travel companies are facing a pressing need for skilled professionals.

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February 22, 2024

How Does Response Time Influence The Customer Experience?

In diesem Blogbeitrag liegt der Fokus auf den Reaktionszeiten im Kundenservice, insbesondere in den E-Mail-Kanälen, in denen eine Antwortzeit von vier Stunden als akzeptabel gilt. Das Setzen und Übertreffen von Zielen für die Erste Antwortzeit (FRT) wird betont, um die Kundenzufriedenheit und das Vertrauen zu erhalten.

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February 14, 2024

The Answer To The Recruitment Issues In Energy Companies

In this blog post, the challenges faced by utility and energy companies in hiring customer service teams are explored. The yoummday platform is presented as a solution, offering access to experienced representatives working from home, addressing staffing needs without complex outsourcing contracts.

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February 7, 2024

The Travel Industry Needs A Flexible Solution For Customer Experience

In this blog post, we explore how the travel industry, facing staffing shortages and heightened demand, can overcome customer service challenges through the yoummday platform.

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