Blog

August 1, 2024

A New Strategy For Customer Service Executives Who are Not Satisfied With Their BPO Partner

This article highlights common issues with business process outsourcing (BPO) partners, such as inflexible contracts, location challenges, outdated technology, high turnover, and lack of client focus. It suggests trying platform-based services like yoummday for a flexible, low-risk alternative, allowing companies to test new solutions alongside their existing BPO.

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July 30, 2024

Managing People By Output – Not Hours – Can Be An Exciting Approach For Both Our Clients And Our Team

In Europe, minimum wages generally range from €12 to €13 per hour, but this time-based model often doesn't reflect actual productivity. Since the COVID-19 pandemic, remote work has shown the benefits of output-based management. Platforms like yoummday pay talents based on completed tasks rather than hours worked, promoting efficiency and potentially higher earnings.

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July 29, 2024

Variable pricing can ensure your customer service team is always ready to serve

Variable pricing, common in services like Uber and bar happy hours, is rare in workplaces. Yoummday offers a flexible model where customer service agents work from home, choose their hours, and receive varying pay rates based on demand. This approach enables dynamic call volume management and bonuses during busy periods, unlike traditional contact centers.

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July 26, 2024

Travel Companies Need An AI Plan For The Peak 2025 Booking Season

As the peak booking season ends, travel companies shift to supporting current customers and preparing for next year's sales. Instead of relying on temporary staff, Yoummday offers a flexible, talent-led approach with AI tools to improve customer service and operations, providing a more efficient solution for the travel industry.

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July 25, 2024

How do Customer Service Managers avoid the contact center recruitment problem?

The main challenge in modern contact centers is high agent turnover and low engagement, leading to poor customer service. Yoummday offers a solution by allowing agents to work from home, choose their hours, and select the brands they support, resulting in greater job satisfaction and a better customer experience.

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July 11, 2024

Modern customer service demands modern customer service training and onboarding – Not classrooms

The yoummday platform offers customer service agents (talents) flexibility, allowing them to work from home, choose their hours, and select the brands they support. This flexibility, combined with a comprehensive 100-day onboarding plan, ongoing support, and a modular AI framework, results in happier, better-trained agents who deliver superior customer experiences.

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July 10, 2024

Risk Management Is One Of The Most Important Reasons To Consider A More Flexible Approach To Customer Service

A major risk to contact centers is service disruption from power outages, storms, or transport strikes. The yoummday cloud-based platform mitigates this by enabling agents to work from home, ensuring continuity and flexibility. This approach reduces physical location dependency, allows efficient scaling, and provides access to diverse, skilled talent with AI support.

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July 10, 2024

Follow The Sun Customer Service Doesn’t Need Offshore Contact Centres

"Follow the sun" customer service uses global time zones for 24/7 support, traditionally relying on multiple international call centers. The yoummday platform simplifies this by managing all talents on one platform, enabling flexible shift scheduling and AI support, eliminating the need for complex handoffs and multiple centers. This approach allows for seamless service coverage with local talents working non-traditional hours.

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July 9, 2024

Sales As A Service Can Lead To Dramatic Sales Success

Customer service and sales share key skills like company knowledge and communication. Yoummday offers both inbound and outbound sales services, utilizing a skilled talent pool to create effective sales strategies, including lead generation and closing deals.