Benjamin Tüzen Takes Over Responsibility for Operations
Munich, November 5, 2024 – Technology company yoummday ("you made my day") has appointed Benjamin Tüzen, 37, as its new Chief Operating Officer (COO). In his new role, Tüzen will oversee and further develop the company’s operational activities with registered talents and corporate clients.
yoummday Appoints New Chief Operating Officer:
Benjamin Tüzen Takes Over Responsibility for Operations
Munich, November 5, 2024 – Technology company yoummday ("you made my day") has appointed Benjamin Tüzen, 37, as its new Chief Operating Officer (COO). In his new role, Tüzen will oversee and further develop the company’s operational activities with registered talents and corporate clients. Tüzen has been with yoummday for nearly four years, serving as Vice President of Operations, and has now joined the executive management team.
"I look forward to supporting yoummday in its scaling and internationalization journey and ensuring that we consistently deliver top-quality service to our clients. My goal is to create optimal conditions for our talents, enabling them to provide outstanding client management," says Benjamin Tüzen, yoummday’s new COO.
Tüzen, an economist by training, brings extensive experience from his previous roles at renowned consulting firms such as Accenture and BCG. Together with his management colleague Pablo Harisch, Tüzen will focus on expanding the technical and operational processes of the tech platform.
"Pablo and Ben form a powerful team that will effectively drive our growth objectives. As we approach our international expansion, it is essential that our processes run efficiently and smoothly, allowing us to transfer our expertise into new markets. Ben, with his experience and analytical strengths, is the ideal choice for the COO role," explains Dr. Klaus Harisch, founder and CEO of yoummday.
About yoummday
yoummday is a leading provider in Customer Experience (CX), integrating human expertise with AI technology. Through this Human-in-the-Loop (HITL) approach, yoummday enhances customer service, creating a new level of quality in the customer experience. yoummday’s platform experts empower AI to handle routine tasks, focusing on complex problem-solving by acting as AI trainers, knowledge managers, and brand ambassadors. yoummday harnesses both human expertise and AI through a unified knowledge base to deliver ever-evolving CX solutions The company is dedicated to increasing customer satisfaction and helping its clients build lasting customer relationships to drive business success. yoummday’s clients range from startups to DAX-listed companies, and it employs around 400 staff across Munich, Halle an der Saale, Berlin, Prague, Sofia, and Amsterdam.
