CHO-TIME (SSF GROUP) ENTERS STRATEGIC PARTNERSHIP WITH YOUMMDAY TO REVOLUTIONISE ITS BPO OPERATIONS WITH SCALABLE TECHNOLOGY AND MULTILINGUAL TALENT

PRESS RELEASE

CHO-TIME (SSF GROUP) ENTERS STRATEGIC PARTNERSHIP WITH YOUMMDAY TO REVOLUTIONISE ITS BPO OPERATIONS WITH SCALABLE TECHNOLOGY AND MULTILINGUAL TALENT

Munich, Germany – 18.12.2024 – The leading German business process outsourcing (BPO) provider Cho-Time (SSF Group) is partnering with yoummday, the platform for customer experience (CX) technology solutions. This collaboration enables Cho-Time (SSF Group) to utilise yoummday’s platform for cost-effective, scalable expansion and access to a global multilingual talent pool available 24/7.

In an industry facing increasing demands for personalised customer experiences, cost efficiency, and access to skilled talent, this partnership provides Cho-Time (SSF Group) with a competitive advantage. By leveraging yoummday’s scalable platform and global talent pool, Cho-Time (SSF Group) addresses challenges such as labor shortage and operational cost pressure, positioning both companies at the forefront of industry innovation.

“yoummday’s platform is an integral addition to our growth strategy. With their diverse talent pool, pay-for-performance pricing, and robust security protocols, we can rapidly expand and deliver exceptional results for our clients,” said Ralf Hoffmeister, CEO of Cho-Time (SSF Group).

By integrating yoummday’s AI-driven operational tools and extensive multilingual freelancer marketplace, Cho-Time (SSF Group) can expand its operations without the need for physical office spaces, reducing overheads while maintaining the flexibility to scale campaigns globally. This partnership combines Cho-Time (SSF Group)’s training protocols, commitment to the agent experience, and sales capabilities—including client acquisition, retention, cross-selling, and upselling—with yoummday’s technology, enabling enhanced productivity and exceptional customer outcomes.

This partnership aligns with both companies’ strategic visions. yoummday continues to innovate and expand the application of its platform, creating bespoke solutions for partners. For Cho-Time (SSF Group), this collaboration supports its long-term growth strategy, focusing on diversifying its campaign base and broadening its presence in international markets.

“We are proud to welcome Cho-Time (SSF Group) as long-term partner on our platform. This partnership marks a significant evolution in yoummday’s journey, demonstrating how companies can tailor our technology to meet their unique needs,” said Dr. Klaus Harisch, CEO and Founder of yoummday. “By accessing our multilingual talent pool and AI-powered tools, Cho-Time (SSF Group) is positioned to achieve exceptional agility, efficiency, and growth.”

By integrating yoummday’s security protocols, Cho-Time (SSF Group) ensures seamless and secure connections between its freelance agents and client systems. yoummday’s platform provides security and authentication to access a global freelance workforce for outsourcing tasks through measures such as multi-factor authentication, GPS-based geo-referencing, biometric video validation, AI-powered voice recognition, and keystroke dynamics analysis. These protocols, combined with ISO 27001 certification, uphold high standards of data security and enable GDPR-compliant home-office work from all over the world.

Find the CCV Press release here: https://cc-verband.de/cho-time-ssf-gruppe-geht-strategische-partnerschaft-mit-yoummday-ein/

For more information or an interview, please contact:
For Cho-Time: Ralf Hoffmeister, phone: +49 2161 9479310, email: [email protected]
For yoummday: Claas van Delden, phone: +49 89 231 6600 00, email: [email protected]

About yoummday

yoummday is a Munich-based technology company specialising in AI-powered customer experience (CX) solutions. Founded in 2016, it offers a modular SaaS platform that enhances the recruitment, management, and invoicing of remote teams, leveraging advanced AI to improve efficiency and personalise interactions. Starting from spring 2025 yoummday will also offer self-developed virtual agents that enable fully automated processing of simpler tasks. Serving clients from startups to DAX-listed companies, yoummday employs approximately 400 staff across Munich, Halle an der Saale, Berlin, Prague, Sofia, and Amsterdam.

About Cho-Time (SSF Group)

Cho-Time (SSF Group) is one of Germany's leading BPO providers with currently around 3,400 employees on/near/offshore in 5 countries and 30 locations. The particularly strong sales expertise, coupled with service excellence, has allowed the group to grow dynamically in recent years. All disciplines of a state of the art sales & service center in voice, non-voice and social media are represented. Supplemented by AI technology from our own group, KPIs in sales and quality are constantly optimized. The Cho-Time (SSF Group) claim is clear: We are the benchmark! Now also with the additional digital agent module.