Communication Trainer (m/f/d)
Your mission
As a Communication Trainer (m/f/d), you will accompany training groups of up to 25 independent call center agents - which we call talents - from their start at yoummday to long-term partnerships with our customers.
- Virtual Training Approach: You are responsible for the conception and implementation of virtual communication training for demanding customer service projects of our well-known customers and thus lay the foundation for sustainable project success.
- Didactic Innovation: You will skilfully use your creativity to develop exciting and progressive training concepts and content and inspire our talents with a variety of methodologies.
- Adaptive Learning Quality: You ensure a high level of quality and fulfilment of project requirements while at the same time managing to respond individually to your training participants and their learning. characteristics.
- Skill Empowerment: You work closely with the training and project managers and, if necessary, conduct refresher training sessions with our talents to turn deficits into strengths in the long term.
- Performance analytics: you analyse training successes, identify potential for optimisation in terms of content and methodology and thus generate a continuous improvement process.
Your skillset
- Relevant work experience: You have at least 6 months of practical experience in customer contact management.
- Qualified education: You have a completed trainer training and/or trainer certification.
- Expertise: You have a proven track record of acquiring sound knowledge in conveying technical training content.
- Communicative strength: You have a high level of persuasiveness and enthusiasm for the sustainable transfer of knowledge to the participants of your training courses.
- Language skills: You enjoy communicating confidently in written and spoken German (at C1 level) and have a healthy dose of humour.
Your winning deal
- Your benefits: In addition to 30 days of vacation, we also offer you a job lunch allowance (€69 per month), a “Givve” card (topped up with €50 per month), discounts via “Corporate Benefits”, the option of a JobRad-Leasing, pension contributions (occupational pension & VL) and great team and company events.
- Your workplace: You will work in a flexible, hybrid model from one of our dog-friendly and modern offices and will have the opportunity to do “work from abroad” within the EU for 2 weeks a year (*only applies to employees with an EU passport)
- Your footprint: A position in a profitable company where you have the freedom and confidence to help shape it and work with us on the “future of work”.
- The values: We score highly with an open, authentic culture and a high-performing and humorous team that is already looking forward to making bold decisions with you and breaking new ground that will lead us to sustainable success.
- Your opportunity: From day one, you will have the opportunity to take on responsibility, drive innovation and develop the company and yourself together with a team of experts
About yoummday
Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?
Then yoummday is the right place for you!
yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 400 employees (“daymakers”) at 5 locations in Europe - further growth is inevitable ;).
Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.