Specialist Trainer (m/f/d) Training groups for call centre agents
Your mission
As a Specialist Trainer (m/f/d), you will support training groups of up to 25 independent call center agents—whom we call Talents—from their start at yoummday to a long-term partnership with our clients.
- Virtual Training Approach: You are responsible for designing and conducting virtual specialist training sessions for high-profile customer service projects, laying the foundation for long-term project success.
- Didactic Innovation: You skillfully use your creativity to develop engaging and forward-thinking training concepts and content, inspiring our Talents with diverse methodologies.
- Adaptive Learning Quality: You ensure a high level of quality and meet project requirements while adapting to the individual learning styles of your trainees.
- Skill Empowerment: You collaborate closely with training and project managers, conducting refresher courses as needed to turn weaknesses into strengths.
- Performance Analytics: You analyze training outcomes, identify content and methodological improvement opportunities, and drive a continuous improvement process.
Your skillset
- Relevant Work Experience: You have at least six months of practical experience in customer contact management at EDG.
- Qualified Training: You have completed a trainer certification and/or hold a valid trainer qualification.
Expertise: You can demonstrate in-depth knowledge for effectively delivering professional training content. - Communication Skills: You have strong persuasive abilities and enthusiasm for ensuring sustainable knowledge transfer to your training participants.
- Language Skills: You communicate confidently in written and spoken German at a C1 level—and you bring a good sense of humor.
Your winning deal
- Your benefits: In addition to 30 days of vacation, we also offer you a job lunch allowance (€69 per month), a “Givve” card (topped up with €50 per month), discounts via “Corporate Benefits”, the option of a JobRad-Leasing, pension contributions (occupational pension & VL) and great team and company events.
- Your workplace: You will work in a flexible, hybrid model from one of our dog-friendly and modern offices and will have the opportunity to do “work from abroad” within the EU for 2 weeks a year (*only applies to employees with an EU passport)
- Your footprint: A position in a profitable company where you have the freedom and confidence to help shape it and work with us on the “future of work”.
- The values: We score highly with an open, authentic culture and a high-performing and humorous team that is already looking forward to making bold decisions with you and breaking new ground that will lead us to sustainable success.
- Your opportunity: From day one, you will have the opportunity to take on responsibility, drive innovation and develop the company and yourself together with a team of experts
About yoummday
Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?
Then yoummday is the right place for you!
yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 400 employees (“daymakers”) at 5 locations in Europe - further growth is inevitable ;).
Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.