Operations Manager (m/f/d)
Your mission
As an Operations Manager (m/f/d), you will take responsibility for a customer service project for one of our well known clients, overseeing both operational and process-related aspects. You will lead up to 5 Team Leads, each managing up to 25 freelancers who report directly to them.
- Project Management & Account Management: You act as the primary point of contact for our clients, implement their specific requirements into our processes, and ensure high-quality execution in close coordination with your reporting Team Leads.
- Leadership & Coaching: You empower and coach your remote customer care team leads to act independently while inspiring them to motivate their teams to peak performance—always with the goal of maximizing customer satisfaction and sales performance.
- Analytical Mindset: You analyze all relevant KPIs of your project, quickly identify areas for improvement, and proactively drive timely optimizations.
- Stakeholder Management: You coordinate all internal and external stakeholders to ensure seamless processes and positive outcomes. You proactively drive process improvements and collaborate closely with the operations management team.
Your skillset
- Education & Experience: You have a completed professional qualification and bring solid experience in project management and team leadership, ideally in a contact center environment.
- Language Skills & Client Needs: You understand the needs of our clients, communicate confidently at eye level, and know how to manage projects efficiently. You speak fluent German and are comfortable communicating in English.
- Motivating and convincing: As a communication expert (fluent in German), you can inspire and motivate people through charm, persuasion, and expertise—even in a remote work environment.
- Results-Oriented: You have a strong commitment to quality, work in a structured manner, and can adapt flexibly to fast-changing situations.
- Confident Presence: You have a confident and self-assured presence, enjoy working in cross functional and intercultural teams, and bring a good sense of humor.
Your winning deal
- Your Benefits: In addition to 30 days of vacation, we offer you a job lunch allowance (€69 per month), a "Givve" card (loaded with €50 monthly), exclusive discounts via "Corporate Benefits," the option of a JobRad-Leasing, contributions to retirement savings (bAV & VL), and amazing team and company events.
- Your Workplace: You will work in a flexible, hybrid model from one of our modern, pet-friendly offices, with the opportunity to enjoy two weeks of “workation” within the EU each year (applicable only for employees with an EU passport).
- Your Footprint: A role in a profitable company where you have the freedom and trust to shape its future while working with us on the "future of work."
- Our Values: We pride ourselves on an open, authentic culture and a strong, dynamic, and humorous team that looks forward to making bold decisions and exploring new paths together to drive sustainable success.
- Your Opportunity: From day one, you will have the chance to take on responsibility, drive innovation, and grow both the company and yourself alongside a team of experts.
About yoummday
Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?
Then yoummday is the right place for you!
yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 400 employees (“daymakers”) at 5 locations in Europe - further growth is inevitable ;).
Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.