Webinar: Unlocking Black Friday Potential - Exploring Future Trends In Seasonal Workforce Scaling 

Are you ready to revolutionise your Black Friday workforce strategies? Then watch this webinar for an insightful exploration into the future of seasonal scaling, where we dive deep into emerging trends, technological innovations, and success stories that will reshape the way you approach peak seasons like Black Friday.

Speakers:

- Chris Hague, Head of Brand, yoummday

- Alexander Mohr, Customer Director, The Quality Group

- Manuela Neidel, Business Process Manager, 1-2-3.tv

Agenda: 

1. Understanding Future Trends in Black Friday Workforce Scaling for eCommerce and retail brands

- Explore recent trends in seasonal scaling strategies. 

- Delve into the impact of AI, Predictive Analytics, and WFM on the future of workforce scaling. 

- Discover real-world examples of eCommerce organizations successfully embracing innovative scaling practices for Black Friday. 

 2. Customer Experience Spotlight: Success Stories

- Hear memorable success stories of eCommerce and retail companies mastering cost management and efficient scaling during Black Friday. 

- Uncover the key factors contributing to the success of these initiatives. 

- Learn from unexpected challenges and valuable lessons learned in implementing workforce scaling strategies. 

 3. Embracing Flexible Work Models and Gig Economy Partnerships

- Understand how flexible work models enhance scalability in customer support operations. 

- Explore the advantages of leveraging the freelancer economy for seamless seasonal scaling. 

- Gain insights from companies successfully embracing flexible work models and gig economy partnerships. 

Don't miss out on this opportunity to revolutionize your Black Friday workforce strategies! 

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