Work as an agent

FluuentAI: AI-based language assessment for agents 

A graph revealing language complexitiy - from phonetics all the way to semantics

Fluency and empathy are the foundation for successful customer interaction. Ensuring adequate language skills in pronunciation, contextual understanding and free speech are crucial skills for highly performing customer service projects. Boost customer satisfaction with our AI-powered language assessment “FluuentAI” for your agents. And find yoummday talent that best suit the language requirements for your CX projects.

Linguistic know-how and AI: A perfect match 

a person speaking on a headset microphone

Linguistic foundation

  • Pronunciation (phoneme-based) 
  • Fluency in free speech 
  • Listening comprehension 
  • Additional, customizable knowledge challenges 
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Secure AI technology

  • Real-time evaluation 
  • Multi-dimensional algorithms 
  • GDPR-compliant services 
  • Server hosted in the EU 

The best AI language assessment for CX

With FluuentAI, yoummday provides the most comprehensive AI-based language assessment in the CX market. It is based on linguistic research from one of Germany’s leading universities and feedback from yoummday’s largest customers across different industries. The fully automated assessment provides a reliable evaluation in only three steps in less than 15 minutes.