yoummday at a Glance
Quick facts and figures that highlight our journey and accomplishments
Our Values
Our values build the foundation of everything we do, guiding us towards integrity and excellence
The yoummday Journey
Today, yoummday stands as a leading provider of customer experience solutions – trusted by some of the world’s most renowned brands. But our journey began in 2016 with a simple yet bold idea: to reinvent customer experience through technology and remote work, delivering the best value-to-cost ratio in the industry.
Founded in Munich, we’ve since scaled rapidly across Europe and expanded into the U.S. market, consistently growing our client base and capabilities. In early 2025, we introduced the Artificial Agent – a key pillar of our tech offering.
AI-Powered & Going Global: 2024 was a breakthrough year for yoummday. We made our platform fully AI-driven and launched a powerful suite of in-house AI tools to boost
performance and automation.
We opened a new office in Amsterdam and welcomed Achim Berg (ex-
Microsoft) to our advisory board to help shape our next chapter. Later that year, we landed in the U.S., opening our first office in Miami and onboarding our first U.S. clients — a major milestone in our global journey.
We also launched our flagship product, the Artificial Agent – designed to automate repetitive CX tasks with speed, scale, and reliability. What truly sets us apart is the seamless collaboration between AI and human expertise – each enhancing the other to deliver smarter customer experiences.
Expansion Mode: Between 2020 and 2023, yoummday entered a phase of
rapid growth. We opened new offices in Halle (Saale) and Berlin, expanded
our Munich HQ, and grew to over 400 employees. Backed by Armira Growth
and Project A Ventures, we accelerated our tech roadmap and international
expansion. In 2022, we acquired ICON in Prague, establishing our
international delivery hub and expanding our nearshore capabilities.
From Startup to Scale: We begin international expansion and win our first
major clients. Our first office outside Germany opens in Sofia, Bulgaria,
establishing a strong nearshore hub for operational excellence. With
Telefónica among our early enterprise clients, we gained strong market
validation and momentum for scaling across Europe.
The Beginning: yoummday is founded by Dr. Klaus Harisch and his sons, Pablo and Lion Harisch. What started with a bold vision to reinvent customer experience through remote work and technology, quickly evolved into a scalable platform. The first freelance agents joined, and initial pilot clients were successfully onboarded — laying the foundation for a new era in CX delivery.
Sustainability you Can Trust – Backed by EcoVadis.
Less Emissions. More Impact. Better CX. At yoummday, we’re not just transforming customer experience — we’re doing it with a radically more sustainable model. Compared to conventional call centers, our decentralized approach significantly reduces CO₂ emissions per agent by eliminating major environmental impact factors:
Managing Directors
Klaus Harisch
CEO
Pablo Harisch
CBO
Benjamin Tüzen
COO
Frank Moser
CFO
Claas van Delden
CGO
Management
Hannah Holzki
VP Talent Marketplace
Wassilios Arambatzis
Chief Sales Officer
Desislava Doncheva
Managing Director Sofia
Christian Konrad
VP People & Culture
Jörg Hoffmann
VP Legal & Corp. Governance
Jiri Kratochvil
Managing Director Prague
Florian Neumeier
VP Product & Technology
Advisory Board
Achim Berg
Operating Partner
Achim Berg has held significant leadership roles in the technology sector, including serving as Chairman of the Management Board at Microsoft Germany and as a Board Member at Deutsche Telekom. He is also a former President of Bitkom and has been an Operating Partner at General Atlantic. Currently, he supports the Viessmann Group as an Operating Partner in expanding its entrepreneurial ecosystem.
Elaine O’Toole
Senior Vice President
Elaine O’Toole is a seasoned tech luminary currently serving as the Senior VP of VistaPrint. With over two decades of leadership experience, she has held pivotal roles at industry giants, including Amazon and Sage. Elaine brings invaluable expertise in driving global growth and spearheading international expansion initiatives.
Florian Tappeiner
Managing Partner
Florian Tappeiner is a long-term digital investor. As Managing Partner of Armira Growth he targets fast-growing companies in Europe that are actively driving technological change and challenging the traditional value chain in their sector. Armira Growth supports founders to build leading tech and tech-enabled companies.
Florian Heinemann
Co-Founder
Florian Heinemann is the Founding Partner at Project A Ventures, overseeing critical areas such as marketing, CRM, and business intelligence.
Prior to this role he was Managing Director at Rocket Internet, where he played instrumental roles in pivotal ventures such as Zalando, Global Fashion Group and Spark Networks.
Jim Freeman
Board Member
Jim Freeman held various key positions, such as Chief Business & Product Officer at Zalando and Vice President at Amazon. Since 2022, he has been a member of the Board of Directors for the Innovation and Audit Committee at SoftwareOne Holding AG, while also serving as a Senior Advisor at the investment firm, Permira.
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The most efficient way to turn customer interaction into human loyalty
