Effective Management of Peak Demand – Delivering Results with 50% Budget Savings
Learn how we helped a travel customer to contact 30,000 hotels within 20 days due to a mandatory legal compliance
and ramped up a team of 90 people proficient in 17 languages within five days.
The Client
Client: myexit
Industry: Travel
Number of Agents: 90
Scope of Work: Outbound Telephony and E-mail
Channels: Telephony, E-mail
Product: Managed Service
Start date: May 2024
The Challenge
Due to mandatory legal compliance, our customer, an American travel technology company, faced the urgent task of contacting 30,000 hotels worldwide within 20 days to avoid potential fines associated with non-compliance. The project was on short notice, necessitating commencement within a week. The client required a provider capable of ramping up a team of 90 people, proficient in 17 languages, to call hotels globally during local business hours.
The Solution
- Our achievement was made possible by the innovative power of the yoummday platform and freelancer model, designed to effectively manage a global remote workforce and quickly mobilize hundreds of agents across multiple languages.
- The project is a perfect example of the dedication of the yoummday team, which
was available around the clock to successfully manage the project. - Agents were incentivized through a pay-per-contact or pay-per-email model, which significantly motivated their performance.
Why yoummday?
- yoummday was selected for this project because other providers were unable to deliver on such short notice due to inflexibility and bureaucratic constraints.
- Staffing: Leveraging our platform with over 15,000 freelance agents worldwide, we reached out to qualified candidates with telephony experience and the required language skills. Within three days, 90 agents were hired.
- Training and Support: Within two days, alls onboarded agents were trained on the client-provided script and Salesforce, facilitated by yoummday’s dedicated team leads. Continuous coaching led to a tenfold increase in case closure rates.