Blog

How companies can immediately boost ESG credentials by thinking carefully about their CX or BPO Partner

The blog emphasises the growing significance of ESG in the customer experience and BPO relationship, highlighting its impact on customer preferences, employee attraction, investor decisions, and regulatory compliance, emphasising that companies must prioritise ESG considerations when selecting partners to ensure long-term success and sustainability.

How Can AI Be Used To Improve The Customer Experience?

The blog post underscores the focus on leveraging AI to optimize the efficiency of customer service agents. Emphasizing that yoummday's "AI Assist" is not a future promise but a current production system, the post highlights its immediate benefits for agents and its role in ensuring a superior customer experience.

CX Is Now Essential For Utilities That Want To Retain Customers

In the evolving landscape of liberalized energy markets, utility companies are grappling with heightened customer expectations. The yoummday platform provides a superior solution by offering experienced and flexible customer service representatives, addressing recruitment challenges and ensuring swift resolution in a competitive environment where meeting customer demands is crucial.