Blog

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July 3, 2024

Travel Needs A Flexible CX Solution To Handle The Peak Season

The peak summer travel season creates high demand for customer service staff in European travel companies, posing challenges in staffing and flexibility for traditional contact centers. The yoummday platform offers a flexible, home-based solution, quickly augmenting teams to meet demand without the constraints of office space and location.

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Article |
June 28, 2024

AI: Enhancing, Not Replacing, Customer Service Agents

Our team joined a webinar on AI's role in the future of customer service. Contrary to media claims, AI won't replace human agents but will enhance service through digital assistance and analysis, boosting productivity and enabling continuous improvement. Our AI framework supports agents and optimizes processes, combining flexibility with advanced AI tools.

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Article |
June 25, 2024

When a brand needs to reach Millions of customers quickly there is only one AI-based Customer Service Model that is flexible enough

Germany's new law stops landlords from charging tenants for unused TV services, affecting over 13 million people. Cable providers must quickly secure individual contracts, a challenge for traditional BPOs. Yoummday's flexible, AI-supported platform can rapidly train and mobilize a remote workforce, efficiently managing customer transitions and scaling down as needed.

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Article |
June 18, 2024

The Future Of The Customer Experience Is Flexible And Powered By AI

At Customer Contact Week in Las Vegas, our Chief Growth Officer, Claas van Delden, and VP of Global Customer Solutions, Verena Funke, showcased our AI framework's potential to enhance productivity and continuous improvement in customer service. They argued that our flexible, gig-economy-based approach, combined with AI insights and real-time adaptability, is the future of customer service, countering misconceptions about its long-term effectiveness.

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Article | Event |
June 3, 2024

How do customer service managers prepare for peak periods like Black Friday?

Customer service teams face both predictable and unpredictable peak periods, making traditional planning and temporary hiring challenging. The yoummday platform provides a scalable solution by allowing quick mobilisation of trained talent, ensuring flexibility and efficiency during peak times.

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Article |
April 26, 2024

Are you measuring what really matters for your business?

The post argues against traditional customer service metrics like AHT and FCR, advocating instead for measures tied to customer experience and business outcomes. It suggests a shift towards outcome-based pricing models, exemplified by yoummday, which focuses on delivering excellent customer service aligned with strategic objectives.

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Article |
April 18, 2024

Precision Labeling for AI Success: The Data Annotation Advantage

The blog discusses how data annotation transforms chatbots into dynamic communication tools, bridging the gap in conversational AI. It covers techniques, applications, best practices, and future trends, emphasizing data annotation's crucial role in AI development.

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Article |
April 16, 2024

From Compliance to Customer Trust: The Role of CX Teams in Ensuring Accountability under the DSA

In this blog post, we'll explore how Customer Experience (CX) teams can play a pivotal role in transitioning from mere compliance to fostering customer trust under the DSA.

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Article |
April 16, 2024

DAC7 Compliance Made Easy: Best Practices for Customer Communication (A CX Focus)

As e-commerce platforms navigate DAC7 compliance, clear communication is vital. This post explores DAC7 from a CX perspective, focusing on effective communication strategies and the benefits of outsourcing compliance tasks to partners like yoummday, who offer expertise and cultural alignment for streamlined efforts.

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