yoummday on course for growth: Wassilios Arambatzis joins the management team as CSO

Munich, 9 January 2025 – yoummday, the leading technology platform for customer experience services, has appointed Wassilios Arambatzis as its new Chief Sales Officer (CSO). Mr. Arambatzis brings over 24 years of experience in building and scaling Business Process Outsourcing (BPO) solutions and has an outstanding track record in sales strategy and customer retention. Mr Arambatzis will continue to expand yoummday's strategic sales initiatives and support the company's growth. He will report directly to CEO Klaus Harisch.

Experienced industry expert at the head of sales

Wassilios has forged an impressive career with leading brands including Capgemini Business Services, 5CA, Webhelp, TATA Consultancy Services, Accenture and SITEL. Within these organisations he oversaw the development and implementation of go-to-market strategies, acquired new strategic accounts, and contributed to revenue growth exceeding 25%.

Arambatzis' focus on the use of artificial intelligence (AI) and process automation will further strengthen market recognition of yoummday's technological innovation. "I look forward to bringing my experience to work for yoummday and further accelerating the company's impressive growth," said Wassilios Arambatzis, yoummday's new CSO. "The unique combination of innovative technology and a global community of highly skilled talent is leading the way in the industry to make customers' businesses better."

Growth in line with the trends of the times

yoummday offers a proprietary technology platform that covers all aspects of remote workforce management. This includes modules for recruitment, training, shift scheduling, quality assurance, payment processing, telephony and AI-powered customer interactions. The platform supports a global network of more than 20,000 freelancers known for their flexibility and above-average pay.

Klaus Harisch, CEO of yoummday, adds: "With Wassilios Arambatzis, we are gaining a leader with an outstanding track record in transforming business processes. His vision and commitment will be instrumental in continuing to deliver on our promise of smart work and maximum flexibility for companies and freelancers".

Innovations in customer management

yoummday's approach is fully in line with the trend towards digitalisation and the growing demand for flexible, scalable customer management solutions. The combination of smart technology and a diverse talent pool makes the platform the first choice for companies looking to increase both customer satisfaction and efficiency.

With the appointment of Wassilios Arambatzis, yoummday is strengthening its strategic direction to meet the growing needs of its customers and further strengthen its position as a market leader.

In addition, yoummday will once again be present at the leading international trade fair for innovative customer dialogue, CCW Berlin, from 25 to 27 February. Visitors to the show will have the opportunity to meet Wassilios Arambatzis in person and learn about yoummday's latest developments and strategies.

About yoummday

yoummday is a Munich-based technology company specialising in AI-powered customer experience (CX) solutions. Founded in 2016, it offers a modular SaaS platform that enhances the recruitment, management, and invoicing of remote teams, leveraging advanced AI to improve efficiency and personalise interactions. Starting from spring 2025 yoummday will also offer self-developed virtual agents that enable fully automated processing of simpler tasks. Serving clients from startups to DAX-listed companies, yoummday employs approximately 400 staff across Munich, Halle an der Saale, Berlin, Prague, Sofia, and Amsterdam.