yoummday and LMU Develop AI Language Test

Significant Progress in Customer Management:

yoummday and LMU Develop AI Language Test

Munich, xx 2024 – Technology company yoummday (“you made my day”) has developed an innovative AI-driven language test with the guidance of linguists from Ludwig Maximilian University of Munich (LMU). Unlike traditional language tests that primarily assess foreign language skills, this new solution, named FluuentAI, focuses on the quality of language proficiency.

“To ensure the high quality of our service, we assess the language skills of all talents registered with yoummday beforehand,” explains Dr. Klaus Harisch, CEO of yoummday. “Our goal was to make this process as simple and user-friendly as possible without compromising on quality. While we have substantial expertise in AI, we lacked specialized linguistic knowledge, so we collaborated closely with experts from LMU, one of Germany’s and the world’s leading universities, to develop this innovative solution.”

FluuentAI is specifically designed for use in customer management processes, setting a new standard in the market. The test assesses key language skills such as pronunciation, fluency, grammar, vocabulary, content quality, and listening comprehension entirely automatically, eliminating the need for manual involvement. As a result, the outcomes are entirely objective and free from the subjective influence of human evaluators. Extensive testing with yoummday talents and external partners has confirmed that the results are accurate and reliable. FluuentAI can evaluate language proficiency in all major world languages.

“Our goal is to not only use our AI-driven language test for yoummday talents but also to make this solution available to other companies as an efficient tool for their customer management processes,” adds Dr. Klaus Harisch.

About yoummday

yoummday is a leading provider in Customer Experience (CX), integrating human expertise with AI technology. Through this Human-in-the-Loop (HITL) approach, yoummday enhances customer service, creating a new level of quality in the customer experience. yoummday’s platform experts empower AI to handle routine tasks, focusing on complex problem-solving by acting as AI trainers, knowledge managers, and brand ambassadors. yoummday harnesses both human expertise and AI through a unified knowledge base to deliver ever-evolving CX solutions The company is dedicated to increasing customer satisfaction and helping its clients build lasting customer relationships to drive business success. yoummday’s clients range from startups to DAX-listed companies, and it employs around 400 staff across Munich, Halle an der Saale, Berlin, Prague, Sofia, and Amsterdam.