Webinar: Using (AI) Technology To Revolutionize Your 2024 Black Friday Customer Service

The yoummday webinar series continues in July with a focus on artificial intelligence (AI) and Black Friday. This webinar aims to deliver practical examples of how to manage sudden spikes in customer service demand, with an emphasis on planning now to handle the final months of this year smoothly.

Join us on July 31st when Sandeep Johal will lead the debate. Sandeep is Senior Customer Solution Manager at yoummday. He will take questions and guide the discussion, giving his insights into how Black Friday has traditionally been handled and how it will be in 2024.

The discussion will be flexible and focused on what the attendees want to discuss, but it will focus on the difficult process of planning for peak periods, such as Black Friday, and how AI can now be used to entirely change how customer service is planned. Whether your challenges are planned or unexpected, you'll gain valuable insights into leveraging (AI) technologies to streamline your customer support operations.

Most customer service discussions focused on AI have centered on the dramatic improvement to automated customer interactions using chatbots. This misses many other opportunities to improve the customer experience.

AI can function as a digital assistant for the customer service specialists, helping them to deliver information to customers faster and more accurately. It can be used to offer a detailed analysis of how the service team is operating in realtime. For example, a manager may want to explore the AHT metrics to find why some team members are serving customers much faster than others.

AI can explore these questions and create feedback so the management team have options that can drive continuous improvement. This is important because AI is involved in more areas than automation alone - it can improve the service being offered and therefore increasing customer satisfaction levels.

All this will be discussed in detail during the webinar in July.

Don't miss this opportunity to revolutionize your customer support approach and ensure a smooth, efficient, and satisfying experience for your customers during the busiest shopping seasons. Register now to secure your spot and prepare your eCommerce business for success!

—

Black Friday Made Easy: AI-Enhanced Customer Service, Tips, and Q&A for eCommerce Companies

31st of July 2024 - 3.00 pm CEST

To register for our webinar focused on AI and Black Friday please click this link. When registering, you can also submit your specific questions and challenges, ensuring that our host addresses your most pressing concerns during the webinar.