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Is Traditional BPO Dead Or Just Evolving?

In this interview, our Head of Marketing, Chris Hague, explains how yoummday differs from the classic gig approach with our platform-based approach to CX. Mark Hillary called Chris after reading an article Chris published asking if the traditional BPO model - contact centre and customer service employees - is dead.

Logo from the CX Files Podcast with Peter Ryan and Mark Hillary
Chris Hague
9 November 2023
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“There is a more positive and flexible future where agents can choose the brands they are working with, choose their working hours, and choose to work from home. They get more flexibility and also earn more - and this flexible approach costs the brand less.”

Is this flexible model of CX going to replace traditional BPO? Listen to Chris and decide for yourself...

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