CX Technology
The Technology Powering
Next-Generation Contact Centers
Simplify infrastructure. Orchestrate with AI. Drive better outcomes.
yoummday simplifies your tech stack so you can focus on what matters: building loyalty through better interactions.
The Technology Behind World-Class Customer Interactions
Our Tech Solutions:
HANDLE CX
Artificial Agent
Deliver instant, multilingual support around the clock. Our artificial agents automate high-volume requests with speed and precision — reducing wait times, cutting costs, and boosting efficiency at scale.
OPTIMIZE CX
AI Tools
Unlock smarter support with built-in AI. Boost agent productivity, improve quality, and speed up resolutions with real-time insights, automation, and performance tools that work behind the scenes.
ENABLE CX
yoummday Platform
Run your CX operations on one powerful platform. From recruiting and scheduling to quality assurance and reporting — everything you need to manage and scale customer service, seamlessly connected.
Artificial Agent
Your Most Scalable and Reliable CX Agent
Our AI Agent gives you everything needed for modern, high-performing CX
— designed for precision, scale, and 24/7 availability.
- >99% intent recognition accuracy
- 50+ languages supported
- <200ms response latency
- Always-on: 24/7 availability
- ERP & CRM integrations
- Real-time insights and reporting
Listen to Our AI in Action
Experience how our AI Agent holds natural, dynamic conversations – endlessly patient, smart, and built to resolve fast.
Why the yoummday Artificial Agent Outperforms the Market
Built on a decade of CX leadership, powered by cutting-edge AI, and strengthened by expert human operations
— our Artificial Agent delivers unmatched performance at scale.
Industry Expertise
Over 10 years of customer experience expertise ensures every AI Agent is configured for real-world impact and rapid results.
AI Innovation
Our CX technology is developed by the brightest minds in AI and continually updated to stay ahead – fast, accurate, multilingual.
Human-in-the-Loop
We don’t just deploy AI. We combine it with our curated global agent network to ensure seamless escalation and consistent quality.
Operational Experts
From fine-tuning AI flows to identifying improvement opportunities, our experts make sure performance keeps getting better – every single day.
AI Tools
AI Tools That Supercharge Human Agents
Speed Up Response Times. Level Up Quality: SmartReplies
yoummday’s SmartReplies accelerates written CX with AI-powered message suggestions, reducing workload while improving tone, speed, and accuracy.
It also includes grammar, fluency, and sentiment tuning, supports over 30 languages (with more in progress), and fully anonymizes customer data for compliance and peace of mind.
30-50%
Faster response time for written interactions
10+ Points
Improvement in NPS
Real-Time Agent Coaching Elevating Every Call:
AI Assist
AI Assist empowers agents during live calls with real-time guidance — boosting compliance, speeding up onboarding, and helping agents close more effectively.
It also integrates gamification and sales tracking while connecting to the yoummday learning journey platform for ongoing agent development.
>10%
Average NPS increase with AI-Assist
>50%
Happier, more confident agents
Language Testing that Elevates CX: FluuentAI
FluentAI automatically evaluates agents’ language proficiency with a fast, multi-stage test tailored to your project needs.
Our AI analyzes pronunciation, grammar, fluency, and words per minute to deliver a standardized fluency score — ensuring agents are matched to the right roles from the start.
50-70%
Cost reductions
>5%
Better agent quality via standardized assessments
Hear More. Know Sooner. Act Faster: Voice of the Customer
yoummday’s Voice of the Customer AI tool uses advanced conversation analysis to decode customer intent, trends, and sentiment — in real time. The fully customizable glossary adapts to your brand, product, and CX goals.
Insights are surfaced within hours, not days, empowering you to make faster, smarter decisions — from product improvements to service enhancements and proactive issue resolution.
60%
Better demand predictions
3x
Faster identification of customer pain points and emerging trends
AI-Powered Call Monitoring: AutoQA
AutoQA uses real-time AI to automatically review 100% of customer calls — flagging key moments and surfacing only the most coachable interactions. Pre-set filters detect behaviors like empathy, tone, and script adherence, helping team leads focus where it matters most.
The yoummday platform also tracks learning progress over time, so you can coach smarter, faster, and at scale — without manual review.
65%
Reduced QA overhead costs of team leads
10+ Points
Improvement in NPS
The Platform
Our End-to-End CX Operating System:
1. Smart Agent Recruiting & Integrated QA:
Source, verify, and manage top CX talent from our global pool – all in one platform. Whether it’s lead generation, technical support, or customer care, you’ll instantly find the right-fit agents with built-in quality checks from day one.
- Instant access to pre-vetted agents
- Global sourcing
- AI-powered matching
- 4-step agent verification process
- Seamless project onboarding
2. Workforce Management & Operations:
Stay ahead of every shift, spike, and service challenge.
The yoummday platform simplifies workforce and project operations in one integrated hub — from dynamic shift planning to live monitoring, performance tracking, with integrated communication tools that enable you to respond to unexpected peaks with instat push notifications. Easily manage teams and adapt in real-time with built-in tools and seamless API/CRM integration.
- Smart, flexible shift planning that adjusts to your needs
- Real-time performance dashboards and alerts
- Respond to unexpected peaks with push notifications
- Full integration with your CRM and operational stack
- Quality management, telephony, and reporting all in one place
3. Reporting & Billing:
Transparent earnings. Seamless payments. Fully integrated.
Our built-in reporting and billing tools give agents real-time visibility into their earnings while ensuring effortless, secure payments for clients. All transactions are processed directly within the platform — streamlining compliance, reducing admin effort, and creating a frictionless experience for everyone involved.
- Real-time income dashboard for agent transparency
- Automated in-platform payment processing
- Secure and compliant global payouts
Enterprise-Grade Security & Compliance You Can Trust
Verified Agent Identity
Photo ID, home office setup, and location verified for every agent.
GDPR-Aligned Processes
End-to-end compliance with European data protection regulations.
Redundant Infrastructure
Multiple fail-safes and secure data storage protocol.
ISO 9001 & ISO 27001
certified for quality and information security.
PCI-DSS Certified
Secure and compliant.
Trusted by Industry Leaders.
Thomas Pannhorst
VP Partner Excellence
“The combination of AI technology and human expertise from yoummday is very convincing. They impress us with excellent customer orientation.”
Alexander Karst
Head of Customer Servicing Operations Lufthansa Group
“Whether it’s peak season or last-minute shifts, yoummday delivers. Their ability to ramp up fast – without sacrificing quality – is unmatched in the industry!”
Ralf Hoffmeister
CEO at Cho-Time
“Our partnership with yoummday sets the standard for how a modern, top-tier BPO should operate – combining advanced technology, scalability, and access to the right talent to stay ahead in a fast-changing industry.”
Christian Maar
CEO at 11880 Solutions AG
“Partnering with yoummday allows us to offer high-quality service without compromising efficiency. Their technology and remote workforce help us deliver more value to our customers.”
Oliver Dippel
Head of Customer Service and Sales at Telefónica
“yoummday is more than just a service provider – they’re a strategic partner. Their ability to align technology with operational excellence makes them essential to the future of our CX.”
