yoummday Appoints Co-Founder Pablo Harisch

as Co-CEO to Accelerate Human-AI CX Innovation

Munich, November 3, 2025 – yoummday, a leading platform for AI-powered customer experience solutions, announced in the beginning of October the appointment of Pablo Harisch, Co-Founder and former Chief Business Officer, as Co-Chief Executive Officer, joining Dr. Klaus Harisch in a dual leadership structure designed to accelerate the company’s global growth and innovation agenda.

Founded in 2016 by Klaus, Pablo, and Lion Harisch in Munich, yoummday has grown into a CX technology pioneer with six offices across Europe and the U.S., including its newest location in Miami. Today, the company powers over 50 million customer interactions annually, supports 100+ enterprise clients, and has built a global talent community of 20,000+ vetted freelance agents across 60+ countries.

“Pablo has been a driving force behind our business model, platform evolution, and international expansion,” said Dr. Klaus Harisch. “His appointment as Co-CEO reflects our commitment to collaborative leadership and our belief that the future of CX lies in the fusion of human empathy and intelligent automation.”

As Chief Business Officer, Pablo led yoummday’s expansion into the U.S. market and secured $34M in funding from Project A Ventures and Armira.

“I’m honored to step into the Co-CEO role at such a pivotal moment,” said Pablo Harisch. “Our vision is clear: to build the world’s most intelligent CX platform—one that empowers agents, delights customers, and delivers measurable outcomes. Together with Klaus, I look forward to scaling our impact and shaping the future of customer experience.”

yoummday’s unique model combines a modular SaaS platform with a freelance-first talent ecosystem, enabling companies to scale customer support with unmatched flexibility, cost-efficiency, and quality.

Unlike traditional BPOs or agent platforms, yoummday offers:

  • A unique and integrated software suite that streamlines the entire CX workforce lifecycle from recruiting and onboarding to managing and billing
  • AI-powered tools for shift planning, QA, and automation
  • GDPR-compliant, ISO 27001 and ISO 9001 -certified infrastructure for secure remote operations
  • Outcome-based CX delivery, focused on CSAT, speed, and compliance.

The company’s name—yoummday, short for “you made my day”—reflects its mission: to deliver customer interactions that are not just efficient, but memorable.

About yoummday

yoummday is a Munich-based technology company specialising in AI-powered customer experience (CX) solutions. Founded in 2016, the company offers a modular SaaS platform that improves the recruitment, management and billing of remote teams by using advanced AI to increase efficiency and personalise interactions. With over 400 employees in Munich, Halle an der Saale, Berlin, Prague, Sofia and Miami, yoummday serves customers ranging from start-ups to DAX-listed companies.