yoummday Surpasses €100 Million in Revenue, Marking a Major Milestone in AI-Powered Customer Experience

Munich, February 11, 2026 – yoummday, the leading fully integrated, AI-powered customer experience (CX) platform, today announced that it surpassed €100 million in revenue in 2025, marking a major milestone in the company’s growth journey. 

Serving more than 150 clients globally, yoummday delivers enterprise-grade CX through its proprietary technology platform, with AI embedded across every step of the value creation process – from demand forecasting and workforce orchestration to agent enablement, quality assurance, and continuous optimization. This AI-native approach allows the freelance agents to achieve the highest productivity levels in the market while consistently delivering high-quality customer experiences. 

In 2025, yoummday’s revenue per employee exceeded €300,000 – tripling since 2023. This significant increase reflects the company’s focused investment in its AI-first platform, which has driven step-change improvements in automation, scalability, and operational efficiency. 

“From day one, we built yoummday as a technology company, not a traditional CX provider,” said Dr. Klaus Harisch, Co-CEO and Founder. “By embedding AI into every layer of our platform, we have created a system that continuously learns, scales, and improves. Surpassing €100 million in revenue is a strong validation of this platform-centric strategy.” 

With its deeply integrated technology stack and strong unit economics, yoummday is well positioned to capture a significant share of the fast-growing AI-CX market as enterprises increasingly shift toward AI-driven customer operations. 

“Our platform seeks to automate every task that does not require a human touch,” said Pablo Harisch, Co-CEO and Founder. “At the same time, it frees up human capacity for the moments that truly matter – the value-adding “you made my day” interactions where empathy, judgment, and personal connection create exceptional customer experiences.” 

In January 2026, more than 300 yoummday employees from across the globe came together to celebrate the company’s 10th anniversary at its annual yourise strategy event, marking a decade of innovation and progress in AI-powered customer experience. 

About yoummday

yoummday – a shortcut for “you made my day” – is the first technology-native contact center, built to deliver best-in-class CX in the AI era. Since 2016, the modular SaaS platform combines auto-optimizing AI with a community of multilingual freelance agents, ensuring every interaction is fast, accurate, and empathetic. From rapid deployment in weeks to predictable outcome-based pricing, we help companies scale effortlessly while achieving peak performance targets. With over 300 employees across Munich, Halle (Saale), Berlin, Prague, Sofia, and Miami, yoummday supports companies from startups to DAX-listed enterprises.