Declaration of consent in conversation recordings, silent monitoring, webcam, feedback and coaching

Declaration of consent in conversation recordings, silent monitoring, webcam, feedback and coaching

For the purpose of quality assurance and training, Yoummday intends to record and store individual conversations that I conduct in connection with orders placed via the platform in the form of sound and image recordings (measures are summarised below under the term "monitoring"). For this purpose, Yoummday asks for my consent.

  1. Purposes of the measures
    Yoummday intends to use the monitoring exclusively for the purpose of improving training processes and increasing my qualification and the quality of customer contacts. The monitoring will not be used to determine basic data for certifications, single-user measurements, bonus systems or similar purposes.
  2. Types of data / Special categories of personal data
    Through monitoring, sound and image recordings are processed. Among other things, this can provide information about movements, appearance, behaviour and communication. The video may also provide information about ethnic origin, religion or health (e.g. skin colour, headgear, glasses). Where this is the case, consent also relates to these special categories of personal data.
  3. Scope of the monitoring
    Permanent monitoring does not take place. Monitoring only takes place on a random basis. The recorded conversations and interactions on the screen are evaluated exclusively by the responsible trainers, talent team leads and operations managers.
  4. Duration of data retention and deletion
    The collected data will be stored for a period of six months. After the six months, the data will be irrevocably deleted.
  5. Access and access authorisations and recipients of the data
    The recordings are only made available to persons who are bound by professional secrecy, are involved in quality assurance or training and do not pass on confidential information.There is no export of data from the monitoring system to other systems. My personal data will not be passed on to third parties.
  6. Responsible person and data protection officer of the responsible person
    The responsible party within the meaning of the GDPR is Yoummday GmbH, Infanteriestraße 11a, Haus E2, 80797 Munich, represented by its managing directors. The data protection officer of the responsible party is Björn Barthelmes. Contact:


I am aware that I can revoke my consent at any time without giving reasons with effect for the future. This means that my data from the monitoring will no longer be processed to the extent stated from the receipt of the revocation, unless there is another legal basis for the data processing. If the consent is not revoked, it may also apply beyond the duration of the employment relationship. The revocation can be made in writing or by e-mail without giving reasons.

I hereby declare that I have read and understood all the information and have been given sufficient time to make a decision.

In light of the above information, I consent to the monitoring and use of my personal data to the extent set out above in accordance with Article 7 of the General Data Protection Regulation and agree that Yoummday may process the data collected to this extent for the aforementioned purposes.